Car rental
Friendly, very welcoming
(Translated by Google) Very nice experience, staff very welcoming, I got a higher category vehicle for the same price.
Very well
(Translated by Google) Very good car
Good renter
(Translated by Google) Small scare with the vehicle, we noticed that there were scratches on the front right wing that had not been reported to us by the renter. After contacting Virginie, our authentik correspondent, she approached the renter to resolve this issue. I thank her again for her availability and responsiveness.
The problem was resolved.
Pick up and return without any problem
(Translated by Google) The vehicle was in perfect condition, I just had a short adjustment period with the automatic transmission, everything else was fine.
Problem retrieving the car and problem at the counter
(Translated by Google) The company has 2 alternating key collection points, no signs and we were very much in the wrong queue. We picked up our car 1 hour and 20 minutes late, it still wasn't ready so we got a higher-class car for the same price.
Perfect location
(Translated by Google) Excellent vehicle. Efficient service.
Top-notch customer service
(Translated by Google) Very very competitive prices.
We had a flight problem and we were immediately offered a solution and a very financially advantageous one.
I recommend Authentik Canada
Simple and effective
(Translated by Google) Upon our arrival at Quebec airport, the rental agency is just across the street, there's only the road to cross! Regarding reception, nothing to say, Amal was attentive and cordial despite our disagreement about the options listed on the rental website and the vehicle rental contract. Indeed, on the website, it states that an additional driver is included in the contract if they live at the same address, but this is not reflected in the printed contract. Amal understood our arguments (screenshots of the rental site) and was able to respond favorably to our complaints. The vehicle was clean, recent, and well-equipped.
Returning the vehicle is very simple and well-signposted at the entrance to the airport area. We had the pleasure of seeing Amal again, the return procedures are simple and efficient.
We will go through AUTHENTIK and THRIFTY again.
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Top
(Translated by Google) Everything went very well. We even got a free upgrade. It is still necessary to check what the car rental agents do on site. But everything went well.
Very good value for money
(Translated by Google) Good reception for picking up the car, vehicle as requested, very clean. Very good and quick return.
Well priced.
Thrifty Car Rental Airport Montreal
(Translated by Google) Helpful arrival attendant. Everything was in order and as negotiated on the website. The return of the vehicle was done quickly. The only element to improve was that we had to search for our vehicle alone in the parking lot and couldn't find it. Ensure to go with the clients to retrieve the vehicle. They ended up giving us another vehicle because ours was nowhere to be found. [...]
Top-notch service despite some unintentional challenges
(Translated by Google) We came to pick up our vehicle a day early by mistake. On that day, many people were unhappy because the rental companies had no vehicles available, even though reservations had been made online six months in advance. The person at the counter explained that there had been vehicle delivery problems for the three different rental platforms.
To avoid any problems, we came back the next day two hours before our appointment to make sure we got our vehicle for our road trip across Canada. To our surprise, we received a free upgrade, as there was still no vehicle available in the category we had booked. So we received a more comfortable, premium brand electric vehicle.
I am completely satisfied with the customer service and the professional attitude of the salesperson who managed the situation with great courage, especially after the difficult day the day before.
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Good car despite a one-hour wait to pick it up.
(Translated by Google) An hour of waiting upon our arrival at the counter to pick up our car, after almost a 2-hour flight delay. It was very complicated. Otherwise, good car, clean, economical, and spacious for 4 adults and 4 pieces of luggage (Ford Escape).
Very good surprise
(Translated by Google) We arrived earlier than expected and the car was already ready. The staff were available to guide us regarding the automatic transmission. No pressure to take additional options.
Car rental Canada
(Translated by Google) We had rented a small car and got a good-sized sedan. Car in excellent condition. Very friendly staff both at pick-up and return of the car. Nothing to complain about.
Car rental by authentik Canada
(Translated by Google) We used the Authentik Canada platform to rent our car. We rented a mid-range car for 10 days through them. The booking and options were clearly explained. We needed to change the dates of our rental, it was easy and their responsiveness was great and reliable.
Thanks!
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Everything was perfect
(Translated by Google) I booked through Autentik Canada, Véronique was great and offered us the vehicle we needed. The hostess at the Thrifty reception was very kind and smiling, the car was perfect. Thank you both.
Badly begun, well done.
(Translated by Google) The car wasn't available at the airport at the agreed time, supposedly due to traffic jams (apparently Hertz, Enterprise, Alamo, Avis etc. customers didn't experience any traffic jams...). The wait (over 45 minutes in my case, and I was among the first served) concerned all the customers, as I could see at the counter before and after me...
However, the car itself was very good, very clean, and the return went smoothly and quickly.
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Good experience
(Translated by Google) Friendly staff who provided us with very good advice. The agency is well located, just opposite arrivals, and the waiting time to get the vehicle was relatively short (about 40 minutes). In addition, we were upgraded to a better model. I recommend this agency for its ease of use and its prices.
Montreal rental, everything went well
Perfect, nothing to complain about.
(Translated by Google) Very satisfied with Thrifty Montreal. I waited barely 40 minutes to complete the formalities and collect my vehicle. They upgraded me by giving me an SUV, perfect for covering the miles.
Great value for money
(Translated by Google) For a very reasonable price, I was able to get a very comfortable car (Toyota Corolla LE). The pickup was a bit long but the return was super fast.
Great
Good
(Translated by Google) Good car with an upgrade, the least good was waiting at the car handover
Excellent
(Translated by Google) We were lucky enough to have a better vehicle model than the one rented, the check-in took 30-40 minutes max, and the vehicle return was very quick (barely 10 minutes). We are very happy with our rental experience.
Good car
(Translated by Google) We had reserved a subcompact and were surprised to receive a larger car (we expected a small, versatile city car and got a Dodge Charger).
The comfort was there, so that was very good.
However, the gas consumption was higher despite using cruise control and driving at the speed limit.
Fortunately, we didn't need to go too deep into Vancouver Island and only took the main roads.
We were also surprised by the rental company, Avis; upon returning the car, they didn't do a walk-around with us.
We hope we won't have any charges levied afterward, as the car was returned underground in downtown Victoria and a door ding can happen quickly given the tight spaces.
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Easy and efficient
(Translated by Google) Easy access and good reception both at the Montreal airport office and in Quebec City.
car rental
(Translated by Google) We rented a car through Authentik Canada for a 15-day road trip in western Canada. Everything was perfect and very simple. We had no problems and were even upgraded to a larger model than expected. The exchanges beforehand were really helpful and once there, no problem picking up and returning the car. Thank you for your help!
Canadian road trip
(Translated by Google) Very welcoming person and good car for our short trip from Montreal to La Malbaie.
Perfect!
(Translated by Google) The process with Authentik Canada allowed us to get an SUV (RAV 4 automatic in very good condition) at an ultra-competitive price including a full tank of gas, the necessary insurance, and an additional driver. Picking up the vehicle at Thrifty in Quebec City and returning it to Thrifty in Montreal went very well. We have never had such good and pleasant service before. I highly recommend them.
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