Car rental
Medium
(Translated by Google) After waiting in the long check-in line, the Avis counter agent asked us to be patient because she didn't have a vehicle available immediately and asked us to sit down and she would call us when one was available. After 30 minutes, we were assigned a vehicle that had supposedly just been cleaned (poorly washed inside and out). No damage was noted on the document regarding the condition of the vehicle, but there were several visible scratches that we didn't want to be held responsible for. We lost another 30 minutes asking the agent to note the damage on the document with their signature.
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Waiting time
(Translated by Google) Waiting time too long, 3 hours, to not even get the reserved vehicle in the end. Even if we were upgraded to a better vehicle afterward.
Mercedes 250GL
(Translated by Google) Warm welcome
Efficient service
Perfect
(Translated by Google) We were very well received by the provider, and we received a better car than the one we had booked. We were able to easily adapt our reservation. The booking process was easy, we were very well informed.
Fast and efficient
(Translated by Google) Fast administrative processing (reception and return). Reserved car not available but possibility of having an equivalent vehicle quickly. Beware of the optional supplementary insurance offered to the customer but recommended by Thrifty.
Quick and convenient unlike an airport rental
Car Rental Canada - USA
Easy
(Translated by Google) Everything went well
Spacious and comfortable but the gearbox is a bit slow
(Translated by Google) A slowness when shifting gears, disadvantageous on hills or at high speed (typical of automatic gearboxes). Other than that, the vehicle is spacious and comfortable, with many options—very enjoyable.
Very disappointing
(Translated by Google) Reserved Jeep Grand Cherokee, we got a Nissan Rogue.
No rear shelf to hide luggage.
Car received very dirty inside.
Unreported scratch marks on the body.
Crazy starting mileage (we're still at almost 100,000 km difference on the odometer...).
To compensate for all this, lovely staff at the Montreal agency.
Perfect, everything went well
Impeccable
(Translated by Google) I highly recommend AVIS, especially their rental locations on Papineau Avenue and in the Villeray district of Montreal. It was very easy, quick, and smooth to pick up and return the car, even with adding an extra option and having flexibility with the return date and location.
No worries from start to finish!
(Translated by Google) Not easy to find an 8-seater car with the possibility of leaving the car in a different city, but Authentik and its partners offer it!
A vehicle that lives up to our expectations
(Translated by Google) We rented an SUV-type vehicle for our 18-day road trip from Avis through Authentik.
The pros: the vehicle pick-up process was quick, especially since the agency is located in the airport parking lot. The car (a Volkswagen Taos) was spotless, inside and out. Full tank, fully equipped, sunroof, screen sharing for phone GPS, in short, a comfortable vehicle, pleasant to drive, and practical.
The cons: the "human" interactions were rather disappointing. No answers to our basic questions during the vehicle pick-up: the agent clearly didn't want to clarify our questions. He was also very rushed since he felt it wasn't necessary for us to read the documents we had to sign, as it might take too long (we were the only customers though). The return wasn't much better. The vehicle was returned to the Avis booth in the parking lot. No hello from the agent, just orders: "park there, put the keys there". He even questioned the fact that the gas tank had been filled. We had to show him the gas station receipt and the time noted on it. But even then he continued to deny it (moreover, I had a 24 euro charge on my credit card upon my return to France, with no explanation as to the reason). No documents provided, no return confirmation. We might as well have given the keys to some guy in the parking lot as far as we know.
However, a special mention to Authentik and more specifically to Koralie who followed our rental file and especially our misadventures with great kindness and a very reassuring response speed. Thank you a thousand times Koralie.
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Never had such efficient service
(Translated by Google) Everything was perfect from start to finish, whether it was the collection of the car, its quality, or its return. The staff without exception were very pleasant and professional. Absolutely nothing to complain about.
Road trip between Vancouver and Banff
(Translated by Google) Very good car, easy to drive and economical.
Could do better
(Translated by Google) It took the person at the counter a little while to fill out the online forms. Also, we received a car that used a lot of gas (8.3 L/100km) which wasn't great. None of the people there knew how to explain to us how to set up Apple CarPlay in the car (a Dodge). Next time, I'll request a European or Asian vehicle.
As for the rest, everything went very well!
Outage Management
(Translated by Google) The problem with the helpline is that the voice prompt is in English or Spanish, so if you don't speak either of these two languages then you're stuck with your problem.
Car rental
(Translated by Google) Very good value for money, nothing to complain about, thank you very much.
A positive experience
(Translated by Google) We rented a vehicle for a little more than two weeks. Everything went well. If we had one comment to make, it would be that the staff was somewhat cold and distant compared to our other experiences with people elsewhere. We were received quickly, which is positive, but we had to sign documents with no further explanation upon our arrival. An amount was charged to our card without any real explanation as to why. When returning the vehicle, the person who took the keys from us did not greet us or inform us of what to do next. We left, the car was in the middle of an aisle and still running. We still don't know if everything is in order... As for the vehicle itself, we have nothing to complain about. [...]
Simple, fast, effective
(Translated by Google) Booking on the website very easy. Car pickup within 15 minutes at the departure airport - return handled in less than 15 minutes at the return terminal (different city from pickup).
Spacious for 6 (Chrysler Grand Caravan)
Excellent service
(Translated by Google) No waiting at the counter, neither on the outbound nor the return trip, a car that met our expectations.
Very well
(Translated by Google) Very good, listening to our adjustment needs
Good service but contradictory communication
(Translated by Google) Everything went well with the rental but there was a small problem when returning the car. When we picked up the vehicle, the rental agent told us that it was possible to return it an hour later without any extra charge, but they ended up charging us for an extra day for the delay and without notifying us on site.
Very well
(Translated by Google) Nothing to say, very good car rented at the airport via Authentik.
Impeccable
(Translated by Google) We had a quality, practically new Kia Carnival (only 10,000km). The service at the Toronto airport agency was excellent and very clear. We were able to pay with a French debit card.
However, at the drop-off location (Montreal Palais des Congrès), the agency didn't bother to do a walk-around of the vehicle with us and refused to let us pay the final fees with a different debit card, even though the Toronto agency had told us it was possible. For the moment, there are no bad surprises with billed charges, so nothing to report, but it's still not normal to not do a final vehicle inspection upon return.
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Vehicle too small
(Translated by Google) The vehicle that was provided to us did not match the size of the one we had reserved; it was smaller and really too cramped for four people with luggage.
Perfect car
(Translated by Google) We rented a Durango, big, clean, perfect for Quebec roads. The Avis service was very fast and efficient.
Good car, quick pick-up and return.
(Translated by Google) Excellent car, meets our expectations.