Car rental
Perfect
(Translated by Google) Perfect
Clean vehicle, clean arrival and departure procedures.
Nothing to say
Rental good but pick up difficult
(Translated by Google) Renting through authentik Canada is top notch, good value for money and always quick to respond to questions
However, when we arrived, our rental company did not have a corresponding vehicle and tried to offer us a smaller vehicle...
We finally got a vehicle of our category by negotiating a vehicle that was not ready (not cleaned and without a full tank of gas...
In the end everything is ok...
[...]
Total satisfaction
(Translated by Google) A big thank you to the whole team for the professionalism!
Excellent follow-up and support.
I recommend 200%
Avis Car Rental
(Translated by Google) We rented a car (Ford Escape SUV) from Avis Metcafe Street in Montreal and took me to Avis Montreal Airport.
All went very well. The car was available immediately and we returned it without any problems.
Quality service
(Translated by Google) Pleasant welcome on departure and arrival.
Comfortable and clean car.
Too bad there was no GPS.
Alright
(Translated by Google) Very good and without any problem. The vehicle was clean and very comfortable
Very good value for money !
(Translated by Google) The vehicle was larger than expected. It allowed us to take full advantage of the long Canadian roads!
The only small negative point (but which did not change our satisfaction with the rental) is the bodywork and the windscreen wipers which were not in good condition.
But otherwise very satisfied!
Too bad for the reception but very satisfied with the service!
(Translated by Google) At the start, it was rather bad start! Let's ignore the fact that the person who greeted us does not even answer our hello and throws us a: "What do you want?!" Very dry... he gets angry with us because we give him the voucher sent by Authentik Canada which is written in French: "What am I suppose to do with that! It is in French, I am not French ok !" In short, he explains to us that he can't do anything and after apologizing and explaining to him that we had only received a French version, he ends up agreeing to open the file... Needless to say that the rest of the exchanges were very tense, that it was very complicated to ask questions about the vehicle such as the type of gasoline to put in it... specify that we wanted to go to the USA with the car... he was not at all willing to communicate ! We specify that we were alone in the agency so there was no reason for this stress apart from the fact that we are French... Regarding the vehicle we were completely satisfied with the rental, it was a fully equipped vehicle, well fun to drive. On the way back, we were very stressed to have to go back to the office and finally the exchange took place downstairs in the parking lot with a nice young man so we were relieved! [...]
Fast
First rental experience = perfection
(Translated by Google) First, reserving a car with Authentik Canada was simple and quick, in addition to having a very competitive price.
In addition, the agents answered my questions and I was even able to get service in French.
We were treated to a 2024 Kia Seltos instead of the previously chosen hyundai. It was perfect.
My friends and I recommend.
I, who was a little worried about booking a car considering all the horror stories I've heard through my travels, I can assure you that my next rental in Canada will go through the services of Authentik Canada.
[...]
excellent
Great Service!!!
(Translated by Google) Really very happy with the service and the vehicle that was loaned to us.
Easy, simple, effective!!!
Impeccable vehicle and services
A good rental via Authentik canada
(Translated by Google) Best cost/benefit compromise.
Authentik Canada has delegated the rental of the car to Avis
a Nissan Murano (slightly above the theoretical category)
Return to another pick-up location for approximately $400.
Listening and service
great service
(Translated by Google) Very competitive rates, and great responsiveness from Authentik Canada to adjust the rental after booking.
Correct vehicle at Avis.
Very satisfied
(Translated by Google) We are very satisfied with your services. No complaints. Very clean car. Friendly staff
Alright !
(Translated by Google) Tb Except for the obligation to have the voucher printed in 2023, a digital version could be sufficient.
Otherwise tb car and easy handover procedures.
We are approaching perfection
(Translated by Google) From picking up the vehicle near the hotel to returning it to the airport, everything went very well. It seems that the rental company AVIS had problems with the availability of cars for certain customers, which was not the case for us. Admittedly, the only available car that was given to us (Hyunday Venue) was not well cleaned inside and all dented on the outside. But we preferred to opt for this one because the alternative was a Tesla and when we explained that we were going to tour Gaspésie, our choice was validated by the rental company. [...]
Rental with authentic super!! Service A1
(Translated by Google) Renting with authentic was number 1!!
However, once at the AVIS kiosk, things got a little complicated! The AVIS representative did not want to accept my credit card with which I had paid (the full amount) for my reservation, to make his deposit… he wanted us to reimburse each other by authentik and asked us to make a completely different reservation in the name of my spouse with her own credit card. The new reservation was going to cost us more than 3x more than the price initially paid! Luckily, I called Authentik customer service, which resolved the situation in just 5 minutes! Authentik responded immediately and everything was settled quickly! It could have ruined our whole holiday! Thank you authentic!
[...]
Practical Car
(Translated by Google) Different vehicle available _ smaller VENUE model
Nickel!
(Translated by Google) I recommend !
car rental picked up in Toronto and dropped off in Quebec
(Translated by Google) Car corresponding to our request, very comfortable with a very practical GPS (be careful, however, no recent update).
Car rental
(Translated by Google) Good spacious car!
location review Bld Wilfrid Hamel Quebec city
(Translated by Google) very good welcome and very good service from the staff: fast / efficient / smiling
The car was in accordance with my reservation
I recommend this agency
Alright
Alright
(Translated by Google) Avis had just forgotten to provide us with the GPS...
My worst car rental experience
(Translated by Google) After 1h30 of waiting to go to the counter at Montreal airport (as always the organization is zero), I get a very dirty vehicle (inside and outside), which did not have a full tank but only 2/8.
And after 4 days the air conditioning stopped in the middle of a road trip when it was 35 degrees.
The car could be changed the next day but for an even dirtier vehicle and smell of cigarettes that I had to wash and vacuum and deodorize myself.
I have never had such a bad car rental experience. No respect for the customer. It is to believe that the vehicles are hardly recovered from a customer that they are given to the next one without control, without cleaning... it is shameful.
The problem being the Avis/Budget rental agency and not Authentik Canada.
[...]
Montreal Car Rental
(Translated by Google) Overall, we are very satisfied with the rental made with Authentik Canada.
Very competitive rental price and very good customer relationship. We had all the answers to our questions via the chat and the team is very responsive for a name change on the contract.
The only downside is the customer relationship with the Avis rental company at the airport. For the recovery of the car, we had to deal with a very aggressive person from the moment we refused optional insurance and other benefits and asked for explanations on a line of the contract that we did not understand before signing. No one accompanied us to the car for the inventory (you have to take pictures) and no indication of the operation of the car.
The return of the car was done very quickly, with a much nicer person and the delivery of a receipt without explanation. The person just confirmed that everything was good. Upon return, an amount of $1.75 was debited from our account corresponding to @non pkg items. We don't know what that means...
[...]
Satisfied with Avis, category upgrade
(Translated by Google) Despite the rather long wait and a rather slow general service for the reception of the vehicle, this was compensated by a superior category car (Huyandai Santa Fe). So overall satisfied with the rental! And authentic seems to offer very competitive prices compared to direct renters and offers good advice.