Car rental
Ultra comfortable car
(Translated by Google) Great welcome. Very kind lady despite me having a problem with my credit card. Vehicle very clean and very comfortable.
Very good service
Good location with a drawback
(Translated by Google) The car was almost new. It met our expectations. However, small problem, the car was not available at the scheduled pick-up time of 9:00 a.m. We didn't get it until 11:30 a.m., which was inconvenient for our first leg where we had a lot of kilometers to cover. We therefore lost half a day of our trip.
Vehicle misclassified, not suitable for journeys
(Translated by Google) We were downgraded to a much smaller vehicle than expected and especially not suited for the long journey and the hilly terrain of Charlevoix County. Uncomfortable vehicle given the road conditions. The fuel policy is not advantageous to the customer. No joint inspection of the vehicle upon return, the staff had other things to do... The negative online reviews are therefore accurate.
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Vehicle very good but pick-up time way too long
(Translated by Google) The vehicle was as described in the contract and the return was quick.
However, a 1-hour wait at the counter to get the keys, after a 7-hour flight, was tough.
Serious and efficient
(Translated by Google) We used this site for a car rental. Best price found. The contact person was available by phone and email, responsive and kind. Everything went very well. If I need it again in the future, I will use them again without hesitation.
Great experience!
(Translated by Google) Very comfortable car. It’s very convenient and easy to pick up and return the car at the airport. I recommend it!
Car too small
(Translated by Google) Car too small so waited 1 hour for them to bring another one, not cleaned
Good but not clear on the billing/invoicing side.
We will come back/return
(Translated by Google) I recommend Authentik Canada 200%. We did a first road trip with our 3 teenagers. We will return in 1 or 2 years and get a complete package. Organization, price and customer management always with a kind word... we love it. Congratulations to your team!!!!
Car rental
(Translated by Google) Very satisfied with the Avis car rental made by Authentik Canada. Good communication with the person who handled the rental. I recommend this site.
Very good car rental with Calgary downtown reviews
(Translated by Google) Almost new car and corresponding to the rental choice. Quick vehicle pickup. Competent staff. I highly recommend Avis at Calgary downtown.
Thank you Authentikcanada
(Translated by Google) I rented a vehicle through Authentik Canada and we were very well received at Thrifty, everything was ready. Very warm welcome, good explanations, vehicle return very easy. Thank you.
No bad surprises but...
(Translated by Google) Friendly staff in both Toronto and Montreal. Car in good condition, no pressure from the agent to make us take additional options. However, they almost gave us the car without a full tank of gas, intentional or not?
Great!
(Translated by Google) Very smooth rental at Thrifty. Arriving at opening, we went straight through without waiting. The car was ready, clean, and as requested. Pleasant salesperson. No bad surprises. We vacuumed and rolled the car before returning it. We received our full deposit back.
Everything went well
Disappointing service
(Translated by Google) Unwelcoming staff at the agency, both at the Montreal branch and at YUL airport.
The rental of a 7-passenger minivan from Thrifty: unavailability of the expected vehicle, replaced by a 7-seater SUV with less comfort for passengers in the additional seats over long distances - 3000 km.
Recommendation: For vehicle rentals, inform customers on the voucher about included and non-included services, such as the $50 fee claimed by the rental company upon drop-off at the airport, even though it was stipulated in the voucher.
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Road trip
Jeep rental for 7 days
(Translated by Google) I am very satisfied with my Jeep rental at Avis in Montreal (Plateau), very good reception. Return to Montreal airport, simple and fast.
Very satisfied
(Translated by Google) I am overall very satisfied. The pickup and return of the vehicle went very well. Only one small downside. The car we got was slightly smaller than the one that was planned but we were still able to fit all our luggage in the trunk. It was still very tight. Apart from that, everything was perfect.
Vehicle rental by Authentik: perfect!
(Translated by Google) Everything was perfectly organized and interactions with the AVIS agency were very smooth.
Thank you to Authentik!
Dominique
Nothing to complain about
(Translated by Google) We got a Chevrolet Malibu instead of a Volkswagen Jetta, but it was stated that it could be a different vehicle. Everything went very well... great, and thank you!
SUV ordered but compact upon delivery
(Translated by Google) I ordered an SUV category (relatively large therefore) like a Grand Cherokee. The Avis agency provided me with a compact SUV (VW Taos) with no other option since it was their only available car.
All's well that ends well
(Translated by Google) Koralie was a great help in getting the car back that the Avis call center wanted to take away from us due to a Via Rail delay. Thank you Koralie.
I would still like to mention that in case of delay, or other issues, you must communicate directly with the rental office and not with the call center. The man on site told us that our situation was frequent and that it wasn't a problem for them. That said, Authentik also gave us the best price.
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Medium
(Translated by Google) After waiting in the long check-in line, the Avis counter agent asked us to be patient because she didn't have a vehicle available immediately and asked us to sit down and she would call us when one was available. After 30 minutes, we were assigned a vehicle that had supposedly just been cleaned (poorly washed inside and out). No damage was noted on the document regarding the condition of the vehicle, but there were several visible scratches that we didn't want to be held responsible for. We lost another 30 minutes asking the agent to note the damage on the document with their signature.
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Waiting time
(Translated by Google) Waiting time too long, 3 hours, to not even get the reserved vehicle in the end. Even if we were upgraded to a better vehicle afterward.
Mercedes 250GL
(Translated by Google) Warm welcome
Efficient service
Perfect
(Translated by Google) We were very well received by the provider, and we received a better car than the one we had booked. We were able to easily adapt our reservation. The booking process was easy, we were very well informed.
Fast and efficient
(Translated by Google) Fast administrative processing (reception and return). Reserved car not available but possibility of having an equivalent vehicle quickly. Beware of the optional supplementary insurance offered to the customer but recommended by Thrifty.