RV rental
Very happy for the price
(Translated by Google) Satisfied with the vehicle that accompanied us for 3500km. We do feel, however, that the vehicles are suffering and have some wear defects that would deserve a bit of maintenance.
Excellent
(Translated by Google) Very professional, very good reception and service quality
Van in excellent condition
No use of assistance as not needed
Pick-up at the airport and return to the airport with efficient shuttle service
Have a good stay in C21
(Translated by Google) Everything went well. The only thing missing in my opinion would be in the kitchen kit a dishwashing liquid, a sponge and some garbage bags, which would avoid buying just for 2 weeks when we are not going to finish it and not bring it back either.
Very good experience
(Translated by Google) Motorhome check-in and check-out are very well organized. Lots of useful and very clear information is provided before departure (video, user manual). No worries during the stay.
Perfect and super kind
(Translated by Google) Super experience, I recommend.
Alberta
Good, but could be better.
(Translated by Google) The ordered vehicle matches our choice. The pick-up and drop-off go well. It's a shame that Canadream does not organize transfers to the airport. The vehicle was given to us with a defective mosquito net and water tank levels that do not work properly.
Excellent experience
Pickup and vehicle top-notch!
Awesome!
Excellent service provider
(Translated by Google) VR at the top, spacious, comfortable and very well equipped. Quick and efficient handling. The Authentik team at the top for pre-trip advice.
Faulty campervan and faulty customer service
(Translated by Google) We are very disappointed with the RV from our vacation. From the 2nd day, a tire valve started to leak, forcing us to turn back on our journey to get the wheel changed.
And after a week, it was the gas cylinder that started to leak; it smelled of gas throughout the RV, forcing us to turn off the gas at night and when driving. And despite that, it still smelled. One evening, it was unbearable and dangerous to sleep like that. The call center, after 40 minutes of waiting, didn't provide any solution other than telling us to go to a garage. Fortunately, the campsite manager helped us out with his tools, otherwise it would have been unbearable. And finally, the toilet drain pipe started to leak, causing unbearable odors again, and we realized it was held together by a piece of tape!!!
I wrote to customer service, but they never replied.
In short, CRUISE CANADA to avoid!!!
[...]
Everything went well except...
(Translated by Google) Expect a large gas budget, the grey and black water tank sensors don't really show the true level, there was a lack of dishes and the drain hose was punctured everywhere...
A beautiful adventure
(Translated by Google) Traversing the Rockies by RV was a wonderful adventure!
very professional
Nothing to say, it was perfect!
(Translated by Google) Welcoming, smiling team. The RV was perfectly equipped and maintained. Quick demonstration of its use (we were not RV novices, so it was impeccable). We were provided with complementary blankets and towels without question. Easy and quick return. No overcharging for the cleaning service, which is much appreciated.
A camper van that has traveled a lot.
(Translated by Google) The vehicle served its purpose, but we had to report several malfunctions upon our return. We noticed water leaks in the roof and at the fresh water filling point, that the water and gas level sensors were not working, and that the rear sofa bed system was partially broken. We knew this, but the fuel consumption of this vehicle is enormous (20L / 100km), which is paradoxical in a country where the environment is so often highlighted; be sure to factor this into your budget. [...]
Excellent first experience
(Translated by Google) A truly very satisfying first RV rental experience! The vehicle was comfortable, clean and perfectly suited for our trip. The rental went smoothly, the usage information was very clear and the welcome very pleasant: thanks to the Cruise Canada Toronto team!
An RV well-suited for our road trip
(Translated by Google) Spacious vehicle, well-suited for our family of five for this type of road trip. The handling was easy and we thoroughly enjoyed the experience. Only minor drawbacks: a problem with a tire pressure valve and unreliable tank level indicators. Nothing, however, that compromised our trip.
Amazing trip
(Translated by Google) We loved our trip to Canada, in the Quebec and Ontario regions, for two and a half weeks. The various email exchanges with Authentik CANADA were very valuable and the partner company Fraserway was perfect. We would happily do it again.
Correct and clean... Efficient staff
Excellent vacation!
(Translated by Google) We had a wonderful vacation on the Quebec roads with our RV. Thank you to CanaDream for this stay!
I recommend
Unprofessional indie agency
(Translated by Google) At check-in, the motorhome was not ready, not cleaned, very poor organization that took us more than 2 hours before we could leave.
Optional dish kit: 2 knives for 3 people, no pan, no drainer, really the bare minimum and no adequate storage and dirty dishes.
Had to buy necessities on site.
Optional sheet kit: no fitted sheet for the mattress!
No bath towel offered.
The hot water system did not work in the shower and I think the agency knew there was this problem from the start.
Levels were not checked: the fuel level was at its lowest.
Water was filled on site as it was not done either.
No plug in the kitchen sink: had to buy a basin.
Microwave and drawer attached with tape??
Upon return, they inspected the motorhome but we didn't sign anything to validate the return inventory.
Apparently they take their time to check again after our departure, which is very strange.
We have been renting motorhomes every year in Europe or the USA for about ten years.
This is the first time we've come across such an unprofessional agency.
I will never use Indie again!!!!!!
Otherwise, Canada is amazing: the landscapes, the people...
We met another French family who rented from Indie and were also very dissatisfied!
[...]
Excellent
(Translated by Google) Excellent experience from start to finish:
- clear instructions (regardless of the fact that I booked through Authentik Canada)
- shuttle service to/from certain hotels (Calgary) very much appreciated
- explanations available on the website, with videos and precise manuals to prepare for the trip, and a vehicle tour accompanied by instructions on the day of pick-up
- efficient support in case of a breakdown on the road (water pump problem resolved in a few hours)
- very recent and well-equipped motorhome
We can only recommend!
[...]
Magnificent Road Trip in British Columbia
(Translated by Google) The road trip allowed us to discover this immense space at our own pace. Our house on wheels was practical and comfortable for our family (2 adults and 2 teenagers). Everything went smoothly from check-in to check-out.
VR and quality services
Very good experience
(Translated by Google) Whether on the way there or back, the teams who welcomed us were attentive and responsive. They took their time and helped us so that our road trip went as smoothly as possible. The shuttle service to the airport is a significant bonus!
17 days in C18
(Translated by Google) The vehicle pickup went very well, it's a shame the presentation isn't in French, which would be helpful for technical explanations. The vehicle was brand new, so no issues to report. The trip was very pleasant. The complaint is not having a specific user guide for the gas-free C18. The proposed manual covered other models with propane.
Very good RV rental company
(Translated by Google) Very comfortable camper van and the renter was great!