RV rental
Great value for money
(Translated by Google) Vehicle very well equipped and clean. We would not hesitate to go with them again, as the value for money is unbeatable. On the other hand, the after-sales service could be more responsive: we had to wait three days for our rather urgent problem to be resolved.
A lot of worries
(Translated by Google) The RV rental was chaotic. A first RV with a cold shower, broken air conditioning, no armrests, no pillow in the pack. We had to go back and change vehicles. On the second one, the bed, held by small screws, broke immediately. The support was deplorable. After spending all our internet plan trying to reach them on WhatsApp, we finally got a repair appointment after 4 days. We slept on the small 50cm wide benches during that time! In the end, 2 lost days and a refund for these 2 days at 50% of their value. As for Authentik Canada, they do respond, but they are always sorry they can't do anything. Might as well go directly! [...]
Very good service
(Translated by Google) Very good service we were able to get the RV sooner than expected.
Ideal solution for discovering Quebec!
(Translated by Google) 1st motorhome experience: it was great!
Everything was perfect
(Translated by Google) Great experience: easy booking, excellent communication and impeccable follow-up. The service provided was flawless. After shopping around, Authentik offered the best deal.
Road trip Calgary-Vancouver in 13 days
(Translated by Google) Traveling in an RV was a great experience overall, even if it took some getting used to the driving, especially on winding mountain roads! The noise of the dishes in the cupboards was always a bit stressful... and irritating at times!
We didn't regret our choice to experience this adventure in an RV rather than in a hotel or Airbnb, as it allowed us to be constantly in contact with nature. We really enjoyed watching the marmots in the mountains!
In short, a road trip that will remain etched in our memories and makes us want to return to the Rockies!
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Very tired but appreciated commercial gesture
(Translated by Google) We had rented a C25 which showed 121,000 km, and as for the engine, the vehicle made a lot of noise:
- outside, a metallic noise right from our departure from the site
- inside, the kitchen was no longer properly attached to the wall, so the whole thing vibrated.
It was impossible to use the kitchen sink because it was leaking under the camper van and inside, the water tank was also no longer working.
In short, we chose the cheapest rental company, which will serve as a lesson.
However, as indicated in the title, the rental company granted us a $100 discount without us even asking. We appreciated that.
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Van pickup
(Translated by Google) Very dissatisfied, the website is unclear – who should we contact with questions? It was raining cats and dogs, explanations given too quickly in the rain, and things were missing from the kitchen box. The heater was very difficult to use as the button was broken, mosquito nets were defective, the single duvet cover was too cold, and the duvet cover was too small. No inspection before handing over the van, which is a shame. [...]
Alberta
(Translated by Google) I went on a road trip with my 3 1/2 year old child and my partner in late June and early July. We went to Tofino for a few days and then we went to Banff and Jasper. We had rented in Vancouver and dropped off in Calgary to catch our flight. Everything went very well. We were very satisfied!
A dream trip
(Translated by Google) For a week, my best friend and I experienced a wonderful road trip in the Canadian Rockies. The van was modern and clean, super reliable. The price we got with Authentik Canada was the best on the market, and the follow-ups were clear.
Very nice trip!
(Translated by Google) Very nice trip with the Authentik RV!
A few creaks from the RV and some additional information about the sensors that aren't necessarily accurate, but nothing major!
Road trip New Brunswick, PEI and Nova Scotia
(Translated by Google) Very satisfied with the service and the RV. We rented a C18. Even though it was small and had little storage, we managed well with our gear for the 9-day adventure in Eastern Canada. It was also quite fuel-efficient. The only downside was that our fridge never worked. We reported it several times and were told that it took some time to cool down, but it never did. We lost our food on the first day. We had to buy an electric cooler and get reimbursed at the end of our trip. [...]
Very good service, respect for the schedule
Wonderful Road Trip
(Translated by Google) Quick vehicle pickup.
The RV was in perfect condition (almost new) and very clean.
Everything was perfect!!
If you rent bikes with the RV, you need to be very tall, otherwise you risk not being able to reach the pedals!!
Memorable journey
(Translated by Google) We had a truly memorable trip to Nova Scotia and Prince Edward Island. Everything went smoothly and everyone at the Four Seasons in Halifax was very welcoming and available to answer our questions. We would do business with them again without hesitation!
Great service, best way to visit the Rockies
(Translated by Google) Very good service, RV in excellent condition, well-equipped, we used the GPS on our phone with the RV's large screen rather than the provided GPS. Very easy to drive.
Dissatisfied Cruise Canada
(Translated by Google) The service and staff were okay. The RV we rented from Cruise Canada had several problems: the black water hatch didn't close properly (it leaked), the driver's seat was broken, the burners on the stovetop were broken (we had to remove them when driving) and the RV's suspension was in poor condition, the tire pressure indicator was always on (the staff told us it would turn off within 48 hours, which didn't happen). The $50 fee charged for preparation when picking up the RV is a hidden fee. When you pay more than $8000 to rent an RV and you have to do some cleaning before putting in your personal belongings, these fees are unacceptable. [...]
Trip 120
(Translated by Google) We enjoyed 15 days with our ideal Csmall camper van for 2, with the advantage of being able to park easily with all amenities.
Our rental company Fraserway answered all our questions before and during our stay.
I recommend them to you.
The only downside is that the Ford is a gas guzzler.
Very good service and welcome
Back on a three-week stay in British Columbia
(Translated by Google) I am very satisfied with my RV rental, the Cruise team is very efficient and professional. The C25 is quite basic but comfortable and drives well.
Great
(Translated by Google) Excellent service when required
Thank you
Satisfied but not entirely
(Translated by Google) Great mechanical advantage, no worries during our 2000 km. Nevertheless, the pick-up was very quick, with many irritations during the rental: the sheets were flat sheets and not fitted, so they didn't stay on the bed and we ended up on the plastic in the middle of the night... the air conditioning worked very poorly, no starter kit with at least salt, pepper, sponge, and first toilet paper. Lack of hooks for the curtains and a lot of noise when driving... in short, good but not exceptional. [...]
Well started but very badly finished.
(Translated by Google) Hello, I'm going to dissociate two things: my contact at Authentik, who was excellent, and my experience with CRUISE CANADA, which was disastrous. I rented a C25 RV from the Saint Eustache agency near Montreal. The welcome was flat, and I was treated like a child. The explanations were very summary. A door was stuck, and I was told that the seals were new and sticking!
During my trip, I had several inconveniences. First, a rainwater leak from the ceiling light. I fixed it; I didn't call for assistance. Then, the refrigerator handle came off in our hands; I didn't say anything but I fixed it. We realized that plates were missing, so we ate from bowls. On the way, I noticed that the greywater drain handle had disappeared; it fell off on the road... In short.
Upon my return, if I hadn't mentioned the issues encountered, no one would have known because there was no check from the Cruise Canada person. I had the honesty to explain all this, and I admit I expected a little compassion or apologies for the inconveniences. Instead, I was told that leaks were normal and very frequent. That if there were no plates, I should have bought some, and that the loss of the drain handle was my responsibility and would be charged to me $89! After my refusal to pay for poorly installed equipment, the person got angry and was odious to my wife, firmly raising their voice. We had come on vacation to Quebec to recover from the loss of our son. I cut short the "discussion," signed the paper, and we left.
I hope Authentik or Cruise Canada will do something about this qualified theft. If I had lost the camping table or broken something in the truck, it would have been normal to reimburse, but not in this case.
Philippe.
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Excellent service provider
(Translated by Google) Satisfied with Cruise Canada.
Quick information
The RV C 21 was compliant and impeccable.
I recommend this rental company.
Beautiful experience
(Translated by Google) First experience with an RV but also with Authentik Canada and their partner Cruise Canada.
The campsite was comfortable, clean and very functional.
Check-in and check-out went very smoothly.
I recommend this agency!
From Calgary to Vancouver
(Translated by Google) This RV has good engine power and good brakes. However, it is very noisy while driving.
It has USB sockets and a 150 W inverter.
I requested a bedding kit for the double bed but the kit only contained one sheet and one pillow.
I think it would be good to include a 2-way level and also provide chocks to level the RV.
The dinnerware set was very good. The refrigerator is a good size and works very well on gas and electric. The heating and water heater are powerful.
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Perfect!
(Translated by Google) Perfect experience! From the first contact to the return of the vehicle, everything was perfect. Professional and very friendly team. 1500 km road trip to visit Ontario, comfortable vehicle.
I highly recommend Fraserway. Excellent service and RV!
(Translated by Google) Excellent on-site customer service! The RV was very clean and almost new. We loved our experience!!
Unforgettable
(Translated by Google) The rental with Fraserway Montreal went very well. The staff took the time to explain the vehicle, and the provided accessories were useful. It was our first time driving a 5-ton vehicle, and the experience was incredible!
The RV is perfect for 2 adults. The vehicle was fully equipped, very pleasant to drive, and powerful. The fuel consumption is a bit high, but given the price of fuel, it was easily manageable. We loved the experience and are even considering renting an RV again for our next trip.
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Great vacation / unfriendly landlord
(Translated by Google) The vehicle perfectly matched our needs and our vacation was great. However, we were not informed in advance that Cruise Canada would charge our credit card $500 for a deposit at the start, and upon return, despite a phone call requesting a dumping location address, little help and an unfriendly agency manager. Too bad!