Car rental
Road trip between Vancouver and Banff
(Translated by Google) Very good car, easy to drive and economical.
Could do better
(Translated by Google) It took the person at the counter a little while to fill out the online forms. Also, we received a car that used a lot of gas (8.3 L/100km) which wasn't great. None of the people there knew how to explain to us how to set up Apple CarPlay in the car (a Dodge). Next time, I'll request a European or Asian vehicle.
As for the rest, everything went very well!
Outage Management
(Translated by Google) The problem with the helpline is that the voice prompt is in English or Spanish, so if you don't speak either of these two languages then you're stuck with your problem.
Car rental
(Translated by Google) Very good value for money, nothing to complain about, thank you very much.
A positive experience
(Translated by Google) We rented a vehicle for a little more than two weeks. Everything went well. If we had one comment to make, it would be that the staff was somewhat cold and distant compared to our other experiences with people elsewhere. We were received quickly, which is positive, but we had to sign documents with no further explanation upon our arrival. An amount was charged to our card without any real explanation as to why. When returning the vehicle, the person who took the keys from us did not greet us or inform us of what to do next. We left, the car was in the middle of an aisle and still running. We still don't know if everything is in order... As for the vehicle itself, we have nothing to complain about. [...]
Simple, fast, effective
(Translated by Google) Booking on the website very easy. Car pickup within 15 minutes at the departure airport - return handled in less than 15 minutes at the return terminal (different city from pickup).
Spacious for 6 (Chrysler Grand Caravan)
Excellent service
(Translated by Google) No waiting at the counter, neither on the outbound nor the return trip, a car that met our expectations.
Very well
(Translated by Google) Very good, listening to our adjustment needs
Good service but contradictory communication
(Translated by Google) Everything went well with the rental but there was a small problem when returning the car. When we picked up the vehicle, the rental agent told us that it was possible to return it an hour later without any extra charge, but they ended up charging us for an extra day for the delay and without notifying us on site.
Very well
(Translated by Google) Nothing to say, very good car rented at the airport via Authentik.
Impeccable
(Translated by Google) We had a quality, practically new Kia Carnival (only 10,000km). The service at the Toronto airport agency was excellent and very clear. We were able to pay with a French debit card.
However, at the drop-off location (Montreal Palais des Congrès), the agency didn't bother to do a walk-around of the vehicle with us and refused to let us pay the final fees with a different debit card, even though the Toronto agency had told us it was possible. For the moment, there are no bad surprises with billed charges, so nothing to report, but it's still not normal to not do a final vehicle inspection upon return.
[...]
Vehicle too small
(Translated by Google) The vehicle that was provided to us did not match the size of the one we had reserved; it was smaller and really too cramped for four people with luggage.
Perfect car
(Translated by Google) We rented a Durango, big, clean, perfect for Quebec roads. The Avis service was very fast and efficient.
Good car, quick pick-up and return.
(Translated by Google) Excellent car, meets our expectations.
Super car
(Translated by Google) Very good car, comfortable, easy to drive.
Great service
(Translated by Google) Arrived on July 5th, rental for 2:00 PM, we were right on time, no one in line, we got our car immediately. We had a car equivalent to the one we booked, a new VW Taos with 3,000 km on the odometer. Perfect! Super comfortable and clean! It was very fast, the rental agent could have given a few explanations about how the car works since it was automatic! And a little smile would have been nice, but oh well, not a big deal. Note: you don’t have to clean the car when returning it. We did, but the agent didn’t explain it. To return the keys, don’t wait in the Avis line—there is another small drop-off point for the keys. Super easy to return, we were surprised that we didn’t have to sign anything. Great service via Authentik. No issues at all, amazing trip with a great car. I think the service is different when it’s busy!!! But for us, everything went smoothly! [...]
Very good experience
(Translated by Google) Excellent interaction with Authentik for a car rental. Everything went very well, staff were attentive throughout the whole process. We were even able to change the driver's name following a mistake on our part. Pick-up and return of the vehicle were smooth.
Perfect
(Translated by Google) Hello
We really enjoyed the Avis services. The welcome at the counter was super friendly, and what about the vehicle which was really impeccable. A magnificent Bronco Sport, all clean and really very pleasant to drive.
Sincerely, Phil and Josee
A successful holiday …
(Translated by Google) Thank you to the whole team and to Koralie in particular for the car rental service for our first road trip in Canada, I appreciated the responsiveness to the questions we had, it's reassuring, we'll surely see each other again... See you soon ;)
July 2025 stay British Columbia and Alberta
(Translated by Google) Services met our expectations.
Very good customer service
Car rental
(Translated by Google) We had reserved a car for 24 days; instead of a Toyota Rav 4, Dollar provided us with an almost new Chevrolet Equinox, which was more comfortable. Everything went well, both on departure and return.
Very good experience
(Translated by Google) Nothing to complain about, we were very well informed beforehand, with personalized email replies, very responsive. The vehicle was picked up without any problems in Vancouver, it was almost new and a higher range than the one we had booked. No problems with the return either. I therefore recommend Thrifty and Authentik Canada.
Efficient service
(Translated by Google) First vehicle offered at the start of our trip had a defect, it was immediately replaced by an identical vehicle but without defect! Efficient and attentive service!
The car wasn't ready.
(Translated by Google) Upon our arrival, many people were waiting to see someone at the counter. We waited 45 minutes to see someone but still no loaner car. We waited another 45 minutes before getting the keys…. The reservation said the car would be ready at 4 pm, we left at 7 pm.
Perfect
(Translated by Google) Everything was easy, from picking up the vehicle at the airport, the journeys made, the cleanliness of the vehicle, and the speed of the drop-off.
Very good experience with Authentik Canada
(Translated by Google) Everything went well despite a long wait to pick up our vehicle at the Avis agency in Montreal because we had a rental from Montreal returning to New York and the agency explained that there are very few cars for this type of trip and that they often stock them at the airport to bring them in at the last minute in case of cancellation. So a word of advice, check the day before that the car will be there when you arrive, it will save you 1.5 hours of waiting.
[...]
A flawless rental experience, from the tarmac to the road
(Translated by Google) A car well beyond our expectations, a warm welcome after long hours of flight, and a quick and easy return of the vehicle. The administrative team was very responsive to my questions before departure. I highly recommend!
Very good from beginning to end
(Translated by Google) The handling went very well with a very professional employee who offered us to return the car a few hours later than expected which was very helpful for us. New vehicle.