Car rental
Very satisfied
(Translated by Google) Very good experience renting our car. The staff was very friendly and efficient. I recommend! Thanks.
An ideal solution for total freedom
(Translated by Google) We completed a 2000 km road trip in 10 days. The full-size SUV was perfectly suited for our group of 5 people with our luggage. Ultra comfortable. The customer file was well prepared. Picking up and returning the vehicle were very quick. No time wasted on formalities. Several emails were available to help if needed, but unnecessary in our case as everything went so well.
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No worries
(Translated by Google) Just one small comment regarding the pick-up, everyone arrived at 10 am, we had to wait 1 hour to finally get the vehicle even though we had chosen this time slot. Maybe spread out the time slots more.
Great experience!
(Translated by Google) Everything was perfect, from the welcome and vehicle handover to its return. I recommend!
Very good experience.
(Translated by Google) The reservation was easy. We appreciated that a second driver was included at no extra cost. Picking up and returning the vehicle went smoothly.
Car rental
(Translated by Google) Very satisfactory and very simple service.
Average service
(Translated by Google) An SUV would have suited us better. Plus a sum of €146 taken without explanation after returning the vehicle.
Car rental
(Translated by Google) Very happy, however they are very strict about the gas tank. We didn't receive the car 100% full, so we returned it almost full. We would say 99%, however with more range than what we received and we still had to pay for the remaining 1% of the tank.
The refund request is still ongoing and no news....
Simple car rental
(Translated by Google) We booked a car 1 month before our arrival. Upon arriving at the counter, the booking process was quick and easy. The car was very good and we were able to visit all our desired destinations without any worries. Returning the car keys was just as quick and easy. Not to mention the staff who were friendly and smiling, both when we picked up the keys and when we returned the car. They answered our questions every time.
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Summer 2025 road trip
(Translated by Google) Very satisfied with Dollar, picked up the vehicle in Quebec City and returned it to Montreal YUL. Both agencies were really very good and competent, fast. No problem with credit or debit card. Reservation with classic Visa card. Reservation made through the Autentikcanada website, very good, emails at every stage. I would definitely use Dollar again (not very well known in France). Car very comfortable and recent.
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Was a 20-minute walk from our hotel.
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Practical for a large family
(Translated by Google) Good relationship and quick response with Authentik. Cold and stiff reception with Avis on site. Too bad. Otherwise excellent car, clean and new.
A perfect stay
(Translated by Google) The car rental went very well. Authentik Canada's service was excellent and met my needs both before my departure and during my stay. In short, top-notch.
Very well
(Translated by Google) We decided to trust Authentik because we felt they do their work conscientiously and put themselves in the customer's shoes. Two examples: clear and complete information and the fact that basic insurance is included. Their rates are sometimes lower than those of the rental companies themselves (!). Price differences between rental companies can be significant (we were renting a 7-seater car), which justifies Authentik's role. Afterwards, we had no problems with the chosen car rental company (Avis), pick-up and return were quick and easy.
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Bad experience REVIEW
(Translated by Google) When picking up our vehicle (AVIS agency at Union Station in Montreal), we were given a smaller vehicle than the one we had reserved, claiming that they had no other vehicles available and that the car offered was more "luxurious" and therefore to our advantage. However, traveling with four people and bulky luggage, we explained that we didn't need "luxury" but space to store our luggage and to be able to travel in good conditions! After a long wait, we had to negotiate because Avis offered us the only larger vehicle available on the lot, but only if we paid an extra (and significant) fee—which we refused. After more than 1.5 hours of waiting and negotiating, Avis finally allowed us to take the larger vehicle at no extra cost.
When returning the vehicle (at Montreal Airport), the car wasn't recognized when scanning the tag on the windshield, and we had to wait in line for more than 30 minutes at the Avis counter to register the car's return—even though we had a flight to catch...
So overall, it was a bad experience with Avis despite the upgrade, which was more than necessary for a road trip of several days/kilometers.
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Very well
(Translated by Google) Great contact with authentik Canada if needed, free upgrade at the rental agency when picking up the vehicle.
Perfect
(Translated by Google) Everything went perfectly.
Our contact at Authentik Canada, Adeline, was very responsive.
We recommend
AVIS car rental Quebec airport
(Translated by Google) I would like to express my complete satisfaction with the car rental I recently completed at the Quebec City AVIS airport. The vehicle was in excellent condition, clean, comfortable, and perfectly matched the description. The booking process was simple and fast, and the staff were professional, welcoming, and available to answer all my questions.
The pick-up and return of the vehicle went smoothly and efficiently. I highly recommend this rental service and will not hesitate to use it again for my future trips.
Thank you for this pleasant and stress-free experience!
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Not too big a trunk/chest
(Translated by Google) Vehicle in good recent condition. No problems with the return.
Great!
(Translated by Google) Everything went well, no problem!
Good experience
(Translated by Google) Good car (Chrysler) Easy and fast delivery in Montreal at Complexe Desjardins and very easy drop-off at the airport
Ultra comfortable car
(Translated by Google) Great welcome. Very kind lady despite me having a problem with my credit card. Vehicle very clean and very comfortable.
Very good service
Good location with a drawback
(Translated by Google) The car was almost new. It met our expectations. However, small problem, the car was not available at the scheduled pick-up time of 9:00 a.m. We didn't get it until 11:30 a.m., which was inconvenient for our first leg where we had a lot of kilometers to cover. We therefore lost half a day of our trip.
Vehicle misclassified, not suitable for journeys
(Translated by Google) We were downgraded to a much smaller vehicle than expected and especially not suited for the long journey and the hilly terrain of Charlevoix County. Uncomfortable vehicle given the road conditions. The fuel policy is not advantageous to the customer. No joint inspection of the vehicle upon return, the staff had other things to do... The negative online reviews are therefore accurate.
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Vehicle very good but pick-up time way too long
(Translated by Google) The vehicle was as described in the contract and the return was quick.
However, a 1-hour wait at the counter to get the keys, after a 7-hour flight, was tough.
Serious and efficient
(Translated by Google) We used this site for a car rental. Best price found. The contact person was available by phone and email, responsive and kind. Everything went very well. If I need it again in the future, I will use them again without hesitation.
Great experience!
(Translated by Google) Very comfortable car. It’s very convenient and easy to pick up and return the car at the airport. I recommend it!
Car too small
(Translated by Google) Car too small so waited 1 hour for them to bring another one, not cleaned