Car rental
very good vehicle
(Translated by Google) no problem with very comfortable of course on gasoline the only problem or the 400.00 dollars return when he says who will return it to calgary and that it is false 400.00 too much.
waiting
(Translated by Google) waiting too long to collect a vehicle 2h30 after an 11h trip. Very pleasant welcome at the counter
To avoid
(Translated by Google) Take advantage of imperfect knowledge of the language to scam tourists (at the airport). We looked for the car for 20 minutes in the parking lot, no explanation.
Stop working with Hertz, Dollars, Thrifty
(Translated by Google) We had to collect the vehicle at 5 p.m., it is indicated to allow a little time for handing over the vehicle keys. We arrived a little before 5:00 p.m. and left the agency at 8:15 p.m. without anyone checking the vehicle with us.
A person from the 3 companies brings key by key to the agency, the vehicles are however lined up next to each other in the departure area.
The wait is so long for everyone that some go to Avis and collect the vehicle key without waiting and ask for a refund at the Hertz, Dollars, Thrifty counter. The following flights are linked to our wait, there are young children, disabled people, people become aggressive after 3 hours of waiting and 8 hours of flight before.
An Italian couple was yelled at because they didn't speak English very well.
Upon receipt of the vehicle it was very clean and almost new for us. We wanted to put fuel except that it is nowhere noted what type of fuel to put. In order to avoid making a mistake we tried to call the agency without success, then the assistance in total we waited 1 hour 45 minutes before having a person to answer us.
Vehicle delivery is significantly faster than reception and the people are much nicer than the people at the agency counter.
[...]
100% satisfied with AVIS via Authentik Canada
(Translated by Google) For peace of mind, we trusted the Authentik Canada team to rent our vehicle at AVIS.
TOTAL satisfaction!
No waiting at the counter to hand over the vehicle which was very clean. We had a Nissan Altima Platinum that was very nice to drive and very comfortable. Drop off in town at Hotel 10 very easy and a stone's throw from our hotel.
Perfect trunk for two 100l suitcases + cabin luggage.
[...]
Good experience
(Translated by Google) The car rental went well (it was a Toyota Corolla and not a Kia Rio as indicated on the review), the car was functional and the collection and delivery went well. It was nice to be able to drop off the car at a different location than where we picked it up.
We didn't have a "road trip specialist", we just rented the car and moved according to our own "plan".
[...]
Car rental
(Translated by Google) Vehicle upgrade:
In the end, Chevrolet Malibu Very comfortable and pleasant to drive
Very professional and welcoming Thrifty staff
Very good experience
September 2023 stay in Quebec
(Translated by Google) Very satisfied with my rental in September 2023, from Authentik Canada " Dollar supplier. Great welcome, very kind and professional salesperson! 10 to 15 minutes to collect the vehicle, same for the return, fair price for a small Nissan SUV , if I return to Quebec, I would go to this agency without hesitation! (44 Côte du Palais in Quebec CIty) thanks to the team! [...]
3 hour wait to collect the vehicle
(Translated by Google) We waited 3 hours to collect the vehicle, countless people were waiting like us
The problem does not come from Authentik Canada but from Thrifty
Despite a not very "fresh" vehicle + 50,000 kms
(Translated by Google) RAS no problem quick support. Return even faster, we wait for the file to be closed
Overall satisfied
(Translated by Google) I thought the GPS was built in or that it would be in the glove box but nope. By the time we got there, we had hit the road. We contacted the rental company Avis to inform them because they had not mentioned this when picking up the vehicle. I would like to be reimbursed for this service not provided.
On the way back we searched a bit to find the entrance to the Hilton parking lot to drop off the vehicle. Some explanations or a more precise address would have been appreciated.
Then we waited about twenty minutes to return the keys live (it was 1:45 pm) but the agent was not there. We ended up slipping the keys inside the room when we left because we had a bus to catch.
Other than that, very good car for the roadtrip we did. Very pleasant automatic driving. THANKS
[...]
Excellent welcome
Travel to Western Canada
Good rental car
(Translated by Google) We were upgraded to a full option automatic car. No problem, powerful car.
Good value for money
Billing for fuel without our agreement
(Translated by Google) Initially, we got our vehicle 3 hours late. Scheduled for 12 p.m., handover of keys at 3 p.m. We said we refused the billing for fuel of 75 CAD excluding taxes, but unpleasant surprise on return, we had a credit of 86.23 CAD. Who will reimburse us??
RAS
(Translated by Google) Recovery of the car without delay, no unpleasant surprises. Very correct vehicle, low consumption compared to the standard there. We were able to do a little track/gravel in the parks or on paths to discover sublime lakes and parks!
Car rent
(Translated by Google) Pleasant and fast rental car. New and clean car. Car for 2 suitcases only, small trunk and for 4 adults. Economical and comfortable car even in the back.
Excellent
Great review service
(Translated by Google) We are very happy with our rental, we were upgraded with a Mitsubishi Eclipse
The GPS was also very practical and easy to use.
The return of the car after 22 days of road trip is done in just a few minutes!
Very easy to find vehicle drop-off location at the airport.
A great car
(Translated by Google) Our car, just cleaned, was waiting for us at the AVIS agency, rue Metcalfe, where we were picked up in less than 30 minutes. We are distributed with a Chevrolet Blazer, SUV category, which was our car for 18 days.
Just one note, however, regarding our call to the troubleshooting hotline for a mechanical question but this service only speaks English, so it is not easy to be understood, especially when explaining things in this area.
[...]
Simple complete effective
(Translated by Google) No surprises when collecting the car (no hidden or unpaid fees), everything was clear and precise.
Only downside, the car (intermediate) was a little small for 5 (two adults and 3 children) but by settling down a little it did very well!
Very easy to also return to Montreal :)
We will definitely use Authentik Canada again for our next trip!
too long wait at the Thrifty Hertz counter............4 hours
Great service, great car! No complaints
Nissan versa and not Toyota Corolla
(Translated by Google) As the title indicates, we received a car other than the one reserved. This Nissan Versa is a very good vehicle that suited us perfectly. On the other hand, having to wait more than two hours to access the counter and then the vehicle is far too long. The employee who received us did not speak French and was not very attentive to customers with minimal explanations. When we picked up the vehicle, the manager explained everything to us well. We then had no problem throughout our journey until its return. [...]
Very good experience!
(Translated by Google) We reserved an intermediate vehicle for 2 weeks with Authentik Canada and we greatly appreciated the vehicle (Toyota CAMRY) which was very well equipped, the staff very kind and attentive to us as well as the follow-up of the service. If you need to reserve a vehicle for your trip, don’t hesitate!
Correct car but bad experience with the rental company
(Translated by Google) Rental pick-up scheduled at 10 a.m. but at the rental company it is first come, first served.
After completing the formalities quite quickly (and taking the deposit), the rental company tells us that our car is not available and strongly insists that we take an electric car, which we refuse. He then offers us a car of a lower category, when we tell him that it is too small he replies "you will only have to lower the rear seats to put the suitcases in."...
After having insisted on having the category chosen and paid for, we were told at least an hour of waiting, telling us "when you get tired of it, take the electric one".
Finally we will wait 2 hours to have a model equivalent to our reservation. Inventory of fixtures not done by us and very summary inventory of fixtures (no supporting documents to prove that there is nothing to report...).
The car itself was ok, not entirely clean but low miles and quite comfortable.
In short, unrecommendable rental company, very disappointed that authentik canada works with this type of service provider.
We were not the only ones to encounter this situation on the day of our rental and many similar experiences read on the forums.
Concerning authentik canada nothing to complain about in the various exchanges with after-sales service (before departure). I always recommend this agency and would use authentik again if I travel again.
[...]
No problem
perfect and fast rental
(Translated by Google) I rented an intermediate vehicle from Avis departing from Quebec with a return to Montreal via Authentik Canada. I recovered the car (Hyundai Elentra) very easily, the car did not consume much (4.5L per 100) and was equipped with quite a few options (sunroof, heated seat, etc.), the return to the The Montreal airport also went smoothly. I therefore recommend renting through Authentik Canada! [...]
Not serious to avoid (DOLLAR rental company)
(Translated by Google) 2 hours waiting in line at the counter to fill out the application.. 45 minutes to get the car because they didn't have one available..
2 hours 45 minutes to get a vehicle after 8 hours 30 minutes of flight
I take the car, there was no fuel…
The next day I lift the rear trunk floor…. 4 condoms (wrapped) and a user Kleenex..
Levy of 557 cad
(Translated by Google) Hello, I have just been charged 557 CAD by the agency and I have no explanation even though a reimbursement of 56 CAD was planned for a change of tires.
I hope you can answer me quickly
Thanks in advance