Car rental

Great Service but no tank of fuel

The office is situated close to Canada Place and was easy to walk to from our cruise ship.
The lady who served me was extremely pleasant and helpful, and even walked us to our rental car.
The car was of good condition and clean and tidy.
Downside we had paid for a tank of fuel but when we got to the car it had between a qtr to half a tank. We had the one-way rental drop off charge removed, but that was only $28 verse a tank of fuel costing around $100.
All in all this was the only issue we encountered. [...]

Excellent service

Good customer service

Rockies road trip

Car was upgraded and immediately available when we got to the collection office in downtown Vancouver. Smooth collection and drop off process at Calgary airport

Good but not great.

Hidden charges and taxes once you pick up the car not as cheap as Authentik make out. Also paid taxes on original order then having to pay £150 more once picking car up. Be careful aswell as car apparently checked for mark scratches and windscreen cracks saying all fine but it wasn’t. Had to check car over myself to find loads than the paperwork said had to take pictures plus go back to the desk to notify them so there job got them. Just felt sneaky. [...]

Quality car hire

My car hire was made easy by the staff, the young lady who helped my with pick up was helpful and gave me great advice on driving in Canada.
The car was ok but I wish I’d upgraded for more comfort. No issues with the ford escape, it drove well, really good fuel economy.
Drop off was fast and efficient.
I will definitely use again

Great service.

Car hire - picking up Montréal and dropping off in Toronto.

Really positive overall. Pick up in Montréal was due at 10.00am. I arrived early (9.30am) and was waiting for about thirty minutes whilst other customers were seen. Staff were happy with my pigeon French and happy to talk in English when I couldn’t explain myself! Given clear instructions on locating the car (in an underground car park in the same building. My only small disappointment was that I was assured the car was cleaned and had a full tank of petrol. It was clean but did still have empty drinks bottles in the rear seat pockets and the petrol tank wasn’t full.
Car (Ford Escape) was very new and in excellent condition. Lovely to drive and absolutely no complaints. Pretty economical and easy to use (cruise control and lane assist). AWD which I was able to use once on a steep gravel road.
Return at Toronto was easy once we’d found the car park ( locating the entrance wasn’t the easiest). Car parking was clearly marked for Thrifty in the underground car park and the key drop off was done in minutes.
Thanks for a pretty painless and easy transaction. [...]

Excellent car with satnav!

We were doing a holiday of a lifetime and wanted a decent car to navigate Canada with. We were originally told that GPS couldn't be guaranteed but our car was a Dodge and was superbly comfy, had the GPS and didn't guzzle as much fuel as we thought so we were very happy!

Great service and best value for money

Booked in advance and much more cost effective than my normal provider. Great communication and very friendly and professional. Would strongly recommend this company and happily use again.

Grim car, unclear cost

Collection was quick, as was return. Car was in poor condition with lots of scrapes and chips. I expected to pay 300 CAD but the exchange rate shows it to be 400 and I don't know why or whether a refund is on its way?

A great experience

We had a great experience hiring a car for our trip through Canada with Authentik and Thrifty. Authentik were on hand to answer our questions and the whole thing went smoothly.

Great service from Avis

Friendly helpful service picking up car and ditto dropping off.

Not the best choice for a trip with a lot of driving

We were surprised at the 200k/day mileage limit. There are other choices in the market that don't have this.

Booking process smooth, car was good

Arrived and after initial anomaly with second driver not being on Avis system, showed confirmation and drove away in nearly new car. Reasonable prices. Good communication

Hassle free car hire

We had no problems with the car hire during our trip to Canada and it was helpful to know that Alyssa was available by email to help if we had any queries, (which we did a couple of times). The car was exactly what we had asked for and it was in great condition. The only issue that we had was a slightly slow process collecting the car at Calgary airport but, on the whole, we were very happy with our experience. [...]

Excellent service from both Authentik and Thrifty

The car and service were excellent. Authentik were very prompt on answering any questions I asked (e.g. about child car seats and how road tolls were dealt with).

Everthing was perfect

Picking up from AVIS was very quick and uncomplicated. The voucher did not have to be printed out. The return directly to the parking lot also took less than 5 minutes.
Authentic Canada's billing in British pounds surprised us a bit.

rent a car AVIS in East Canada

Book a full size car, received a SUV (VW Taigo) with same dimensions. Best price only with Authentik Canada. Excellent service. Perfect car.
Excellent service by mail with Authentik Canada
Thank you very much

Perfect!

Good service good car

Very good and quick service. Nice new clean car.

Exactly what we needed!

We hired our car through Avis and overall had a smooth experience. Pickup was a little on the slow side, but everything went through without any problems and the car itself was in perfect condition – clean, comfortable and clearly well maintained.

The drop-off at the airport was a bit chaotic with a few queues (more down to the airport setup than Avis), but once we found the right place, the handover was quick and simple.

All in all, a reliable and hassle-free service that helped make our trip run smoothly. [...]

Rental for holiday

The car was great. However it would help when picking up the car that someone is on hand to talk through the major things to note about the car etc. I tried to ask staff but no one spoke English so I gave up and googled the answers etc more helpful staff please.

Great service and pleasant car

Filippo Piccinini Monday August 11, 2025

We had an amazing trip driving our Chevy Malibu through the Canada sceneries.
Everything in the car was perfect and well mantained, we felt safe on board and also Veronique of Authentik has been great and quick in responding to our question .
Only thing I suggest (to Avis) is to better signalize where to leave the car at Yqb because it was not very clear even though we managed to park it in the right spot [...]

Great car upgrade

Good service in Montreal, but had a slow puncture which needed pumping up 6 times over the 3 weeks.

Great service

Very good service overall. The staff was helpful and we were happy to get a new car. However, the waiting lines for car pick-up were quite long, which made the process slower than expected. Still, a positive experience in the end.

Excellent

Communication by Koralie Gris was prompt, friendly and helpful. Car was excellent, as we ordered with smooth transition from Authentik to Avis, our provider.

Price double due to insurance

Everything from Pick-up to delivery went well. The rental car was payed for well in advance of our holidays.
On the website you read that another couple of 100$ will be charged (one-way fees) etc. so that your ready for this when you go to pick up the car. However... during the pick-up you're confronted with the insurance. The cheapest rate, which ich what we took, cost almost 40$ a day! We were in Canada for 25 days which meant we got, upon return home a final bill for 1.311CAD. The cost for the car rental doubled itself with inclusion of insurance. This is substantial an needs to be clearly mentioned for a clear overview of what the total cost of the rental will be in the end.
Although everything went well...this put a big damper on our level of satisfaction. [...]

Really good rate and very efficient

Found this company offered good rates and the documentation was clear. Also our rate included a free additional driver and unlimited mileage.

Excellent service

I will use Authentik serviced again. I am very satisfied.

Car Hire Montreal ( Intermediate SUV)

Office in central Montréal was closed at pick up time with a sign advising back shortly as washing cars. Slightly frustrating as there was also 2 other pick ups waiting. Staff member was efficient and provided good info when they did return. Car was fine, although could have been cleaner inside ( lots of dust ) Drop off at airport was quick with no issues.