Car rental
Very comfortable car
(Translated by Google) The car was even better than expected.
Picking up the vehicle was very long and stressful. Indeed, there was an infinite queue. We waited over an hour!!!! The people waiting were angry. We saw some people who, once they arrived at the counter, did not have a car. We were very afraid that the same thing would happen to us.
We lost a lot of time on our first day in Montreal.
The return was much quicker and easier.
[...]
Unreachable assistance, endangerment of the driver and his family
(Translated by Google) I rented a vehicle at the Montreal airport from October 18 to 31. The Toyota Corolla loaned to me had a serious defect: the steering shook between 80 and 100 km/h. The cause: a tire was regularly deflating at the front. I have contacted customer service numerous times. But it’s incredible: each time, my interlocutor could not find my file. Neither by my contract number, nor by my last name, nor by the car plate number. I tried to call the agency directly: impossible to get anyone on the phone. Deprived of any assistance, I had to take the risk of driving very dangerously, with a tire that had to be re-inflated regularly. Finally, when I was able, 10 days later, I came back to Montreal on purpose, and they finally changed the vehicle. A lot of time wasted, money wasted (unforeseen gas costs to return, and 45 euros of telephone calls to an ineffective assistance number), and above all permanent endangerment, enormous risk taking due to the incompetence or non-existence of support services. I am demanding a refund and a serious commercial gesture. [...]
Great experience
(Translated by Google) Simple and efficient and attentive staff. They speak French which is a big plus when you don't speak English.
Very easy, very good, thank you
(Translated by Google) We went through Authentik.
Arriving at AVIS in Montreal, handling the vehicle in 5 minutes.
Vehicle, RAS.
Back at the airport, still at AVIS, handover of keys, check in less than 5 minutes.
One ticket and it's over.
Very good experience!
A little lacking in explanation
(Translated by Google) The rental company gave us a very clean, almost new car. We went back to the rental company to find out what fuel and how to open the tank. And we didn't know how the return of the vehicle took place (apart from returning with a full tank).
The rental company recommends not leaving anything visible in the vehicle but we do not have a rear shelf. Trunk a little tight.
[...]
Car rental in Canada
(Translated by Google) Minimal assistance and explanations when picking up the vehicle in Vancouver, no one to take an inventory. The vehicle rented for 8 weeks with return to Montreal had clearly not been prepared for such a duration (vehicle 2 years+, 90,000 km, not drained and rear tires worn to around 85/90% and underinflated by 20/30 kpa) , The “drain to be carried out” alert appeared after only 3 weeks. Halfway through, the wear of the tires reached the wear indicators (bringing a risk of bursting and therefore safety). I called THRIFTY while in Toronto. For convenience, I selected French as the language but I spoke to an English-speaking person on the phone. I explained the situation (oil and tires) and asked if it was possible to take advantage of my stop in Toronto to carry out maintenance or possibly exchange vehicles at their convenience. The person on the phone first told me that I had to send an email then told me that this was the responsibility of the road service in the event of a breakdown (except it was not a breakdown) . She transferred me to this service which did not respond and the line was cut after about ten minutes. I sent an email. Afterwards, no one contacted me again. At the end of my stay in Quebec, I hesitated to travel miles and reduced my travel to avoid all risks. When returning the car to Montreal, one of the managers wrote "For sale" on a window. It seems that the situation of the car was known to the rental company. This is unprofessional of THRIFTY.
Besides, I feel like I paid the "one-way" fees for nothing. The vehicle, registered in Ontario and returned to Montreal in an area where one-way travel is free.
On the positive side, the car was fun to drive, comfortable and in good condition. Friendly staff upon arrival in Montreal.
[...]
easy, efficient, with a very good price and a very good welcome
Avis Calgary airport rental - mixed experience
(Translated by Google) After a long wait of more than an hour, we received a rental vehicle whose engine oil and then brake lights came on after 300 km. The vehicle supplied to Calgary with 84,000km on the odometer had obviously not done the required maintenance. Fortunately we were able to change vehicles at Helena airport (Montana) without additional costs and without intervention from the Authentik support service.
The car received in Helena, however, gave us complete satisfaction.
[...]
Good, efficient and quick welcome
(Translated by Google) No problem when returning the vehicle
The agency was also well located
Perfect !
(Translated by Google) Everything was perfect!
easy rental, good price, good responsiveness on site
(Translated by Google) Everything went well, very happy with the vehicle. We had a larger, higher category vehicle for the same price, because there was a small last minute technical problem when we took the planned vehicle. It took patience and a bit of pushing but it ended well.
At the desk we were offered to take out additional total liability insurance, even though we had already taken it out when booking through Authentik; this did not appear on their screen (?) but was displayed on the screen when the person confirmed my decision not to add it!? Some emotions at the unexpected, but ultimately super happy for the quality of the vehicle (a Chevrolet Equinox) comfortable for the many km and miles traveled and very spacious for the 4 passengers and large suitcases.
[...]
Vehicle ok
(Translated by Google) In reviews everything is ok except the vehicle not cleaned
But nothing too serious
Good car
Car rental
(Translated by Google) Very, very unhappy with the vehicle rental company who asked us to pay for taxes and insurance already paid with Authentik Canada. We refused to pay, the amount was still taken from our bank account when we returned from vacation!!
Back from vacation, the Authentik Canada service confirmed that it was taking responsibility for this matter and took care of reimbursing us the amount.
Thanks to them.
Never rent again from Budget
[...]
Very good for the duration of the stay, big scare at the end.
(Translated by Google) Everything went very well to pick up the car, which met our expectations, was easy to access, and which followed us for a month on our roadtrip without the slightest problem.
We were very scared after returning the car because suddenly, a few hours after realizing that everything was in order, a chip was found on the windshield. We do not yet know the outcome of this problem, but we advise you in any case to take a lot of photos of the car when you return it, or even films, to help you prove afterwards that you You are not responsible for the damage that we try to blame on you.
[...]
Meets our request
Conforms to the description
(Translated by Google) Car taken in 10 minutes.
Hyundai elentra is spacious, comfortable and economical, there were 3 of us with 3 large suitcases and there was still room in the trunk
Avoid tolls on GPS!
(Translated by Google) Half an hour late to get the car keys. We were not told to avoid bridges and toll roads (to be programmed into the GPS). As a rental car it seems difficult to be able to register and pay online, which means that the agency will pay with the deposit with additional administrative costs. On request, I was given an extra half hour for the return trip downtown, which was useful due to traffic jams approaching the center. [...]
Perfect !
(Translated by Google) Delivery of a new vehicle without waiting time.
Same for the return, everything was smooth
Alright
(Translated by Google) Very efficient when picking up at the airport and vehicle in excellent condition: perfect!
Very good rental agency
(Translated by Google) Car in very good condition and well maintained. Very pleasant staff. Only positive.
I recommend
A good volume. A real toy to drive!
(Translated by Google) Deliver on time
Only fault no windshield wiper fluid
17 day rental
(Translated by Google) Competitive prices
Good but watch out for the map
(Translated by Google) I am satisfied, be careful it does not accept VISA debit cards with the credit option...Only Mastercard
car rental
(Translated by Google) perfect service
car rental
(Translated by Google) Great car, great welcome and explanation!
Except for a withdrawal of €64 from my account without explanation.
Waiting at the airport a little long
No surprise.
(Translated by Google) Requested vehicle made available on time in Toronto, no surprises in pricing, no insistence on offering additional insurance. No problem returning to Montreal.
golden information
(Translated by Google) I was missing information that cost me dearly to be sure of what to do
information? the type of fuel no information in the vehicle, gas flap or door.
I had to contact support which is not in French or half with the help of a translator.
A 40 euros on my telephone bill.
Speed ??- efficiency in pick-up and return
(Translated by Google) This choice met my expectations