Car rental
Exceptional quality
(Translated by Google) Excellent service and remarkable availability. The quality of the vehicle and especially the customer service was exemplary.
Ultra-fast procedures!!!
(Translated by Google) Ultra fast and simple vehicle return in less than 2 minutes, congratulations!!!
Mid-size car rental
(Translated by Google) Car rental for 15 days, clean car, almost new, comfortable, fully equipped. No waiting time for either the pick-up or the return (6 pm). Clovis is very professional and very pleasant. I recommend.
Perfect
(Translated by Google) Very good welcome at the agency and the drop-off perfect at the airport.
Perfect
(Translated by Google) Very serious
I recommend this company
Car rental meeting our expectations
(Translated by Google) The rental went very well, the vehicle was in very good condition, no problem for the pick-up and return of the car.
The tour went as the contract stipulated.
(Translated by Google) The support and explanations provided by Authentik were perfect. Responsiveness and precision, thanks to Andreanne.
Good performance
(Translated by Google) Great/Perfect/Okay
Authentic on top, thrifty a little less
(Translated by Google) Instead of a Ford Edge-type car that was planned, the Montreal agency wanted to give us a Nissan; while it would have been sufficient in terms of passenger space, it was impossible to fit luggage and equipment in the trunk. The proposed vehicle was also without GPS. After a computer failure and a rather long wait, we were offered an upgrade to get a car with a more spacious trunk and a GPS, essential nowadays. While the Thrifty agent was friendly, the final result is an additional €320 to be added to the initial bill (€526), which is 60% more, paid directly to Thrifty. [...]
DW insurance sold at the counter as assistance
(Translated by Google) Very satisfied with the Authentik Canada platform for making the reservation, however I will no longer rent a vehicle through Thrifty:
- At the counter I was sold the DW insurance for $11.99 per day, the agent told me it was assistance. After researching, I found out it was basic insurance already included in the rental contract I signed, so I paid 107.91 CAD for nothing.
- When I picked up the vehicle, one tire was damaged (there was a bulge on the sidewall). The vehicle was replaced without difficulty. However, a few days later I received an email asking me to file an accident report... which I of course refused to do.
[...]
Good service to recommend
Very good service
(Translated by Google) The welcome was friendly and professional. The vehicle provided was almost new (3000km on the odometer), clean and in good condition. Our stay went very well and having an SUV was a plus given the unpaved roads in some parks. We returned the vehicle without worry or stress.
Suggested improvements: install a mobile phone holder, give a short briefing before departure on the specific features of the vehicle (opening the fuel tank door or other), and provide plastic floor mats to avoid the risk of getting the carpets dirty with potentially muddy shoes (we took the precaution of putting down newspaper which allowed us to return a clean vehicle after a 14-day trip in Gaspésie - rain and snow).
[...]
No problem
(Translated by Google) New, clean, hassle-free car rental
Very well
(Translated by Google) Everything went very well, smooth, no wasted time and good vehicle.
Easy booking and excellent car on arrival
(Translated by Google) It was very easy for us to book our rental car from France and upon arrival we picked up a car in excellent condition.
Very good service
Visit to Quebec
(Translated by Google) Problem-free car rental. Very pleasant and professional person at the agency reception.
Recent and very clean car.
Agency located in a hotel, close to the metro.
Perfect car rental
(Translated by Google) I've rented a car from them several times in Montreal and it always goes very well, with very competitive rates. I would definitely do it again without hesitation.
Car rental
(Translated by Google) We are very satisfied with our rental, even though it didn't start so well. Indeed, we had rented an SUV and the rental company offered us a huge Chevrolet Suburban unsuitable for our trip and our driving habits. But after two hours of waiting, the rental company offered us a Ford SUV much more in line with our request.
Great!
(Translated by Google) Despite a problem with the car, Authentik Canada was there for us and Avis found us a replacement solution. Next time I will do the same Authentik Canada / Avis combo.
Very good experience
(Translated by Google) No worries. Everything arrived safely.
Mother's Day trip
(Translated by Google) Exceptional service, and impeccable car. Nothing to say.
Good experience
(Translated by Google) I was upgraded and got a Dodge Durango Hemi with the R/T package.
It's the perfect rental vehicle. Powerful (370 hp) and comfortable.
It greatly enhanced our trip.
Everything was compliant/in order.
(Translated by Google) easy and hassle-free booking
true accompaniment
(Translated by Google) Very happy with the support before, during and after my trip.
It's quite rare these days, so it's worth mentioning.
Thanks to Marie-Christine for her support which was helpful to me during modifications and questions on my part.
Excessively satisfied with the service thanks to an upgrade
(Translated by Google) Indeed, we had booked a Toyota Rav 4 and we received a GMC Yukon. Pure happiness for 11 days with this magnificent, very spacious car.
Unpleasant handling/support/care
(Translated by Google) No problem with the rental itself, but the first contact with the Avis agent in Calgary was very unpleasant! This gentleman does not give a good image of the company. He should take inspiration from the very warm welcome we received in Vancouver.
A smooth and seamless rental
(Translated by Google) We rented a car for 9 days from one of the agencies offered in Montreal, and the service was perfect. The car was very clean on our arrival, and in very good condition. We enjoyed driving through the Quebec region with our vehicle (Chevrolet Malibu). The fact that the mileage is automatically unlimited is a real plus, and the pickup and return of the vehicle was very simple and fast. I totally recommend the experience, especially since the price offered by Authentik Canada at Avis rental for our part was very competitive.
[...]
Compliant vehicle
(Translated by Google) A good family vehicle, reliable and safe