Car rental
Rental at a reasonable price from a serious rental company!
good replacement
(Translated by Google) We rented a Hyundai Sonata GL, as there were no more available, our replacement car was a Jeep Cherokee for the same price. Everything went very well, the car was returned very quickly.
Car rental
(Translated by Google) We were really happy with our rental. We had requested a rental Jeep. On the booking document it said Jeep or similar.
We had a GMC, size point of view it was impeccable and very comfortable so similar to our initial request.
Second experience with Authentik Canada, the price is reasonable because second driver counted in the price which is not the case in many companies.
Unlimited km and no excess so no surprises. Everything was immaculate.
[...]
Good car, simple formalities and mandatory GPS
Car rental
(Translated by Google) Very good support for my request, the most advantageous rates observed. Vehicle upgrade upon receipt. Top.
In addition, AUTHENTIK CANADA offers complete and useful information and travel documents to help you prepare for your stay. I was delighted with this trip thank you
Avis car rental by Authentik
(Translated by Google) Hello, we had rented a car from Avis thanks to Authentik. They responded quickly to our various requests. Really good service at uthentik. When we got there it was easy for us to pick up the car. This one was new and really good. No unknown additional costs were asked of us. The only time I get the best from Avis service is the return of the car. They were overwhelmed and passed the buck to check the car. [...]
Dissatisfaction of the car provider
(Translated by Google) When I booked a car through Authentik Canada, I thought they would do a job of finding the best possible price as well as the most reliable provider possible.
Regarding the price, I can only bow, it was up to my expectations.
But you have to believe that the motto "you get what you pay for" is to be taken literally here.
We had an appointment at 10 a.m. at a hotel in Montreal to pick up our car. When we arrived we easily found the counter, but it was empty. So we waited 5 minutes before reading what was written on the papers on the desk.
It was mentioned that the manager was in another hotel in Montreal and that you had to call a number for him to come. Which we did, twice, then three times. Each time, no one answered and we automatically switched back to Discount's general contact number, but that never picked up. Note that we let it ring well for 7 to 10 minutes depending on the calls.
Then we looked for the location of the other hotel, which we located 500 meters away. Meanwhile, we met another couple who had already been waiting for 15 minutes when we arrived.
So I went to find the rental manager at the other hotel.
What was my surprise when I found that the same thing was happening there, but with 5 couples waiting... From here, I called Authentik who did not know what was happening and who promised me to research and solve this.
I called another number that appeared on a sheet left in this other hotel and there a person answered me and told me that she was sending someone immediately.
Back at my pick up location, I noticed that the person in charge of the bar was also trying to reach them to help us. He was promised a manager within 20 minutes.
Authentik confirmed this to me by leaving a message on my answering machine.
The manager indeed arrived at 11, huffing and walking past us without greeting or apologizing.
The other couple having arrived before us, we got our car around 11:30 am, but there was no GPS on site, so we still had to accompany them to the second hotel to pick one up.
Result: we were offered a discount on GPS rental for the wait. The discount not being impressive, it was mainly to try to look good and avoid making us moan.
It can happen to have a setback, an employee who is not on duty or who does not show up, but the least you can do is inform the client, because personally, I get away with €60 extra for calls made unnecessarily and my partner had to restart the mobile data to find the location of the other hotel.
Finally, the car was dirty, both inside and out.
In summary, I recommend Authentik for its professionalism, but I can only recommend avoiding car rentals as long as the service provider turns out to be Discount.
I wonder how we would have done if we had an appointment at a specific time and leaving Montreal at noon instead of around 10:30...
[...]
Upgrade
(Translated by Google) I was lucky to be upgraded, and to rent a much bigger/comfortable car... (dodge charger)
Inevitably, an exceptional rental!!
In addition, the reception and explanations at the rental office were pleasant and helpful.
Toyota Corolla Ideal for commuting.
(Translated by Google) Very satisfaying.
perfect
(Translated by Google) perfect location just the level of windshield washer that had not been done
good tees
(Translated by Google) Everything was very good, except for the car rental, Authentik had made me pay for a second driver 21, except that the driver must be over 25 years old, and the additional premium corresponds to the amount of the lease. Fortunately, the rental company made a move and we did not have to pay this additional premium.
Worry-free rental
Perfect car rental
(Translated by Google) We were very well received and guided by the Montreal Plateau Royal agency. The car was recovered more than on time.
No surprise unexpected charges, everything was explained correctly. Quick and easy airport drop-off.
I highly recommend.
Very good experience
(Translated by Google) My car rental went well, I was well received at Avis and I had no bad surprises...
The car was better than expected
(Translated by Google) Superb ultra smooth and simple service car
Everything was perfect
(Translated by Google) We were upgraded on arrival, everything went perfectly.
Unrecoverable error???
(Translated by Google) During my contact, I mistakenly booked 2 days too many. I realized it a little late, and despite my call, it was not possible to rectify.
However, when picking up the car at the Montreal Trudeau agency, I was very surprised to learn that, if I had booked directly with Avis, it would have been possible to be reimbursed for these 2 days without any problem. (at least that's what I'm told...)
I noted the thing well in order to address myself to the good interlocutor next time...
[...]
Very satisfied
(Translated by Google) The car rental (Hyundai Sonata) for 3 weeks met our expectations. Pickup and drop off was easy and very quick. The car was very spacious and comfortable to cover more than 4000 km.
We will recommend Authentik Canada for car rental in Quebec.
Perfect
(Translated by Google) We were upgraded and we are delighted because the subcompact is right for the country.
Perfect welcome, thank you
Very professional
(Translated by Google) The car rental by Authentik Canada went well, everything was well organized, we picked up the car from Avis as planned and everything was already settled.
Quick vehicle return.
(Translated by Google) recent and very comfortable car
Perfect
(Translated by Google) Vehicle confirms to our expectations
In the top!
(Translated by Google) No surprises and moreover upgraded!
Everything perfect except for the return
(Translated by Google) Big moment of panic when returning the vehicle because the agency was nowhere to be found.
In question, erroneous information on the voucher ....
It all ended well in the end.
Very good value for money
(Translated by Google) The reception was a bit laborious: a person who did not really know what to do, did not know the return date or the return conditions. We had no indication of the operation of the vehicle. The full was done.
The vehicle was clean and in good condition. No worries during the 3 weeks of the rental.
Returning the vehicle was easy. We went to the chosen agency, returned the keys and the vehicle as it was.
[...]
Chevrolet Malibu
(Translated by Google) In the end we didn't have the Chevrolet Spark but the Chevrolet Malibu, a slightly bigger car.
We were very pleased with this car as well as the agents we met when picking up and returning the car.
On the other hand, we had rented a GPS which was of no use to us. The GPS does not work if it is connected, tells us longer routes than what our application told us. In short, useless.
[...]
very good 1st remote rental experience for a car
(Translated by Google) car pick-up in Toronto downtown, easy and quick, we dropped off the car at Halifax airport and it was still easy and quick.
Everything was handled very well
(Translated by Google) and thank you for the vehicle upgrade.
Merci Karolane!
(Translated by Google) Karolane was able to inform me perfectly and show great flexibility. Thanks again !
Virtually perfect
(Translated by Google) Very good rental, we were upgraded for free with a more spacious car. Easy pick up and drop off, no forced sale of products. Just at the vehicle socket, no information on the condition of the car, its driving and its type of fuel.