Car rental
Service provider Incompetent opinion and transported in poor condition
(Translated by Google) Service provider Opinion not at the level of the quality of advice of authentik Canada.
We had to wait 1 hour 25 minutes in the customer line when we arrived in Montreal.
Avis does not separate customers with reservations from those without reservations.
Only 3 people to take care of all the mixed customers.
Slow pace, no consideration for customers requesting to be taken apart for reservations already booked.
The car delivered was full of unmentioned dings, we were given a blank document to fill out ourselves as no one did the tour with us.
I had to take 15 photos to ask to add the existing damage. The advisor rushed me by writing them down and saying “hurry up, I don’t have time”.
First ignition: the dial indicates “service due” and “change the key batteries”.
We saw that the tires seemed underinflated: confirmation at the first gas station: they were at 28 instead of 36. Which is very dangerous
The return of the vehicle, however, went well but the person was more focused on filling up with gas and our opinion on the rating to be given than on actually taking a tour of the vehicle.
I did not want to book through Avis because I knew they were very incompetent and focused on profit as a priority. Experience confirms this to me.
I advise Authentic Canada to share these comments with them and review its partnerships.
[...]
Spacious vehicle, large trunk and very pleasant to drive
(Translated by Google) Very good vehicle. Price a bit excessive though
car rental Canada
(Translated by Google) Everything went well during this trip. The wait at Avis (Trudeau Airport) was a little long (45 min) but everything was as booked. No unpleasant surprises or things to add as is often the case when handing over the keys. Comfortable car (Hyunday Elantra) but a little low for my taste, especially when getting out of the seat. I recommend this service for rental because the price was the most attractive of anything I saw. Good Q/P ratio [...]
I HIGHLY RECOMMEND AUTHENTIK CANADA
(Translated by Google) I highly recommend Authentik Canada for their competence and kindness. On the other hand, I absolutely do not recommend going through the rental company Thrifty Place d'Armes in Montreal, which is a thief. He made us sign a voucher telling us that it was to recover the car when it was an agreement for additional insurance which we had just refused him. He even asked us the reason for our refusal, which we told him (too expensive) and made it clear that there was no reason for us to die and that we had a lucky star above our heads.
He charged us $160. This is a pure and simple breach of trust. We have NEVER been able to get through to him on the phone, always busy or not answering.
If Autentik Canada, Jessica, had not taken care of it I think the money would never have been recovered. This seller is a THIEF and I very much hope that everyone is notified.
[...]
negotiated upgrade
(Translated by Google) good reception and negotiated classification because the vehicle was not suitable
Very good service
(Translated by Google) Rapid recovery and delivery of the vehicle
Modern vehicle functional without problems
a perfect experience
(Translated by Google) Very friendly welcome, perfect vehicle and attractive price
Impeccable service
(Translated by Google) We were won over from start to finish. Whether in terms of the price offer, the reception at the Montreal agency and the return at the end of our trip.
Thrifty car rental
(Translated by Google) I rented a full-size car and the Thrifty representative tried to give me a small one...luckily I know the Toyota range
Very good experience
(Translated by Google) We were able to rent a car at a fair price thanks to Authentik Canada. They responded quickly to our questions. Everything was clear and well detailed on the invoice. The support was done without problem and quickly. The car was modern and comfortable.
Rental Montreal/Montreal 15 days
(Translated by Google) The change from SUV vehicle (too imposing) to a very well equipped sedan posed no problem.
No problem during return.
Problem-free rental, new car
Zero problems!
(Translated by Google) Everything went great from booking to departure! We deal with competent and very friendly people every time!
We were a little scared because we had planned to move around quite a bit but everything went well and we were able to do everything we wanted
A plan without a hitch.
(Translated by Google) Almost new vehicle, I did 4000 km in two weeks.
One word “PERFECT”
This is not the first time that I have used Authentik in Canada and the USA.
Always on top, the only thing to say, thank you very much, don't change, you are the best.
See you next year.
Simplicity and efficiency
(Translated by Google) Reservation made on the site very simple, various options offered very clear. Telephone contact for confirmation (not obligatory but reassuring) very pleasant. No problem picking up the car at Vancouver airport, exactly as reserved and quick and easy return. I will definitely use Authentik Canada again for car rental, it's very clear and the rates are very competitive. [...]
Very good agency
(Translated by Google) Very good experience with car rental at the AVIS JEAN TALON agency in Montreal. Welcome, service, availability everything was perfect! We were able to extend the rental for a day with a simple phone call.
Top contract
(Translated by Google) The contract is a plus, the only problem is the waiting time at the Avis counter at the airport, almost an hour, it's not possible.
Recommended, good experience
(Translated by Google) Contact with Authentik Canada excellent, fast, friendly, efficient. Really great.
Good contact when picking up the car, fast, efficient, simple.
On the other hand, the return of the car to the airport in Montreal was very bad: as soon as we arrived at the airport parking lot, the guy, very unfriendly and aggressive, ordered us to leave the car, and not doing so enough quickly to his liking, opened the door himself to almost throw us out. A bit scandalous...
Too bad because the experience was great until then.
[...]
always satisfied with authentik canada services..
(Translated by Google) no problem with authentik, always very responsive and serious when exchanging emails, documents, etc. On the other hand, quite disappointed with the handling of the vehicle. We had reserved for 4:30 p.m., upon our arrival at the rental office, an endless queue, common to the 3 rental companies Herz, Dollar and Thrifty...conclusion 2 hours of waiting to arrive at the counter, where we are told once the formalities done, there is still an hour and a half of waiting because no vehicle is available!! everyone present was in the same situation! We left the airport at 8:30 p.m. and we still had an hour and a half drive to reach our destination in the Laurentians... It is normal that there is a bit of a wait, but when you have booked several months at the moving forward, it seems to me that this is a bit exaggerated! On the other hand, the vehicle was perfect, recent, very clean and the return was very quick, less than 5 minutes!! Well done !
Wonderful stay nonetheless...Quebec is so beautiful in the fall! and the Quebecers so welcoming..Thank you. This makes you forget the little inconveniences of renting.
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Good service, recent vehicle
(Translated by Google) car rental (very recent mid-size SUV) with Thrifty at Montreal airport, with just a 1/2 hour wait
Hyundai Venue
(Translated by Google) Not terrible…
Great experience
(Translated by Google) Very good… Not the car requested but a similar one or even better with the same consumption and the same options so very good, the full fuel option when picking up the car is a big plus, because you return the car empty to the reserve no problem.
I recommend AuthentikCanada to everyone…
SUV equivalent
(Translated by Google) Car in perfect condition, we did not have a Grand Cherokee but an Atlas. Very comfortable too.
Insurance included, no unpleasant surprises.
Great
(Translated by Google) From receiving the vehicle to returning the keys, everything was perfect.
Dream car on a dream trip!
(Translated by Google) Very good, smooth and quiet car. Fuel efficient.
Camry rental
(Translated by Google) Car very well selected by Authentik, large loading space, very comfortable for the 2000kms we traveled.
The people at Thrifty are also very accommodating.
Disappointed
(Translated by Google) Car recovered dirty, fuel level between half and 3/4 full even though it is indicated that the tank is full. No check of the vehicle before departure, the agent tells us that everything is ok, we took photos of all the defects present on the car and there are several!! The day after our departure, the under-inflated tire indicator appeared, we had to re-inflate all the tires at our expense!! So there is no safety check before renting your vehicles? Smooth front tires, not reassuring in rainy weather
I do not recommend Avis Québec
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Top, cheaper and effective!
Endless wait at the airport
(Translated by Google) The car rental site is overloaded at the airport, more than 2 hours of waiting, once at the counter and the formalities completed, no more cars available. After another 30 minutes of waiting we were finally offered an upgrade, but after a long flight and the time difference, it's a very difficult situation. 4 years ago, we rented a car outside the airport and it was much more efficient despite the fact that we had to take a bus. [...]
Very satisfied
(Translated by Google) I recommend going through Authentik Canada without hesitation for car rentals. Very efficient, good prices, agents available online and on site as needed. Simple and quick communication by email and telephone to help me make changes before and during my rental period. Clean vehicle and in good condition. Experience to repeat without a doubt!