Car rental

Really great

(Translated by Google) Effective and responsive follow-up to our requests: thank you!
Only downside: that the 2nd driver cannot be registered directly by you: difficulties and endless waiting when picking up the vehicle at Avis...

Easy

(Translated by Google) It's simpler to take it upon arrival at the airport. The round trip was stressful (subway without indications).

Agency difficult to find in the airport

(Translated by Google) It is regrettable that the agency does not explain that there will be toll charges and that no toll tag is included. Pick-up and drop-off agencies very difficult to find, with no explanation!

Very long service once arrived at the airport

(Translated by Google) We had to wait a very long time to get our car. The line was long and there were only two people at the counter. The service was rather mediocre.

We also got a car with several impacts on the windshield, probably caused by rocks. Some impacts were directly at the driver's eye level, which was really not ideal.

That said, the car worked well and got us from point A to point B without any problems. [...]

Very good communication with authentikcanada

(Translated by Google) Excellent interpersonal skills for booking the vehicle with Authentik Canada.

Disappointed

(Translated by Google) It's a shame the ending turned out badly.
The vehicle pick-up, use, and return went smoothly.
However, we had the unpleasant surprise of having an amount debited from our account upon our return without our being informed... no justification provided despite being requested by email... no one is responding to us anymore...
Going through Authentik Canada was useless to us... [...]

Rental vehicle as described.

Responsiveness, kindness: excellent quality/price

(Translated by Google) Agency correspondents, always attentive: solutions, sought and found. Satisfactory value for money.

Available

(Translated by Google) Thank you to Myryam for her availability and responsiveness.

Car rental

(Translated by Google) Car pickup in Quebec City without any problems.
Quick and the person who brought it to us even did a tour with us.
The return was less easy due to construction at Montreal airport.
Very poorly indicated.

A beautiful country!

(Translated by Google) A beautiful country with magnificent landscapes and Quebecers who are always charming and attentive. We love this life full of serenity and authenticity!

Very good road trip with a good car

(Translated by Google) I chose to rent my car with Authentik for a little more security and I was not disappointed. Everything worked very well. I had a doubt when picking up the vehicle; the rental company (AVIS) told me that full assistance was not included in the contract (especially flat tire assistance) contrary to what was stated on my document. I called Authentik and got an immediate answer: everything was indeed covered.

The only comment I would make is that I had rented a Jeep Grand Cherokee and received a Volkswagen. But fortunately, even though the vehicle was a little smaller than the Grand Cherokee, it was sufficient. [...]

Car rental in Quebec

(Translated by Google) Hello,
I rented the car from Avis, overall the experience is positive, however the time to take possession of the car is horribly long. There will be a lot of progress to be made on that side.

Great rental experience

(Translated by Google) The rental went completely according to plan. Despite a short wait upon arrival to pick up the car, everything went well. The model met our expectations and we were able to fully enjoy our vacation.

very simple and fast

(Translated by Google) simple quick location, the vehicle was the one requested, no hidden fees

An overall disappointing experience despite a good start

(Translated by Google) Unfortunately, the vehicle return made this rental very disappointing, even though everything had started very well in Montreal.

The main problem was returning the vehicle in Toronto. The directions to find the parking lot and the branch were very insufficient, which caused us to lose a lot of time and forced us to pay for additional parking. We arrived late due to this lack of information and were then charged for an extra day, even though we ultimately did not have the opportunity to use or keep the vehicle that day.

We also regret Authentic Canada's lack of understanding and flexibility in finding a solution to this situation. We would have appreciated more understanding in the face of a problem that primarily resulted from very poorly communicated directions.

It's a real shame, as our experience had started very well in Montreal. Unfortunately, the handling of the return in Toronto and the additional charges greatly tarnished the entire rental. [...]

Almost new vehicle

(Translated by Google) Almost new vehicle with a gigantic trunk as we wished, spacious and suitable for 4 people!

Be patient and vigilant for the fine print.

(Translated by Google) Upon our late arrival, only 2 employees for about ten customers. No effort to speak French, the attendant tried to charge us for the second driver which was included.
He then assigned us a smaller vehicle than the one reserved. In the end, he tried to make us subscribe to incomprehensible options. As we refused, he left the counter to sign in our place.
Fortunately, his manager took over and finally upgraded us to a Premium category, 1 hour later. [...]

Great service

(Translated by Google) We had great service in both Vancouver and Calgary when we returned the vehicle. The staff was friendly!

Perfect location managed by Authentik

(Translated by Google) Rental made through the Authentik agency.
Thanks to Tanya, our contact person at Authentik, who managed our small problems upon our arrival in Toronto.
Very good agency, very attentive and who seeks the best for its clients.
I highly recommend this agency and I will not hesitate to use them again for a future trip.
A big thank you to Tanya for her professionalism and availability. [...]

Montreal trip

Great experience

(Translated by Google) Very simple experience, the service is well organized and much cheaper than going directly through a rental company.

Not correct

(Translated by Google) The vehicle provided was dirty. I reported it to Authentik by email.

Top

Magnificent road trip between Ontario and Quebec

(Translated by Google) This month-long trip from Toronto to Montreal was magnificent and full of discoveries. Passing through the inevitable Niagara Falls, Thousand Islands, Omega Park, but also little gems like Sandbanks, Mont Mégantic National Park, the Eastern Townships vineyards... Enough to come home with stars in your eyes!

Budget Car

(Translated by Google) The car presented was impeccable, except for the additional costs charged; acronyms are all very well, but we don't understand anything about them.

Very good Authentik Canada support on car rental issue

(Translated by Google) The (big) problem: Car unavailable on the day of reservation (August 10th - 9:30 AM) with an announced waiting time of over 3 hours with no end in sight - no vehicle at the agency that morning, 7 to 8 Avis customers in the same situation. Our contact at Authentik Canada was reachable, very responsive, and escalated the problem with the rental company on her end. She then followed up on the case and managed the complaint, thank you very much for this very valuable support. [...]

Excellent partner

(Translated by Google) Good advice when renting
No bad surprises with Authentik Canada

Magnificent trip except for the car fees

(Translated by Google) We hired AUTHENTIK CANADA to rent our vehicle. Everything went well until the return, when we apparently subscribed to an option without knowing it. The tank didn't need to be filled, yet we returned the vehicle with 100% fuel. We were still charged over $116. Very disappointing.

Very good vehicle, but unacceptable welcome in Montreal

(Translated by Google) We were very satisfied with the vehicle provided to us, a Jeep Grand Cherokee perfectly suited for our road trip in Canada, which we thoroughly enjoyed during our stay.

Unfortunately, our experience with Avis was significantly marred from the moment we picked up the vehicle at Montreal airport due to the behavior of the agency's manager. The way he spoke to me was particularly unpleasant and disrespectful, to the point that a report concerning this incident was filed by Avis the same day.

This is truly regrettable, as the vehicle itself gave us complete satisfaction. When a customer reserves and pays for such an important rental for a long trip, it is legitimate to expect a professional and respectful welcome.

My evaluation therefore clearly distinguishes the quality of the vehicle, which we loved, from the quality of the welcome received at pick-up, which was absolutely not up to standard. [...]